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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
requirements gatheringuser acceptance testingtroubleshootingincident managementchange managementproblem managementnetwork systems installationnetwork systems configurationtelecommunications systems troubleshootingbusiness process analysis
Soft Skills
organizational skillsinterpersonal skillscommunication skills
Tools & Technologies
ServiceNowMicrosoft Office Applications
Industry Keywords
IT developmentbusiness unitstechnical specificationssoftware development lifecyclesafety compliancecybersecurity complianceregulatory requirementspower generation facilitiesfield executionsystem availability
Tech Stack
Tools & technologiesCyber SecurityFirewallsServiceNow
About the role
Key responsibilities & impact- Acts as a liaison between the IT development group and business units for the design and implementation of new systems and improvement of existing systems
- Serves as the subject matter specialist and business partner between IT and business/end-user team(s)
- Translates business requirements into technical specifications to formulate technical solutions that conform to operational standards
- Conducts requirements gathering, user acceptance testing, and provides recommendations based on collected information
- Ensures the maintenance, development and enhancement of existing application systems meet the organizational business objectives and IT standards
- Remediates application system issues through appropriate troubleshooting, incident, change and problem management standards using ServiceNow
- Evaluates, develops and implements new application systems and develops technical requirements following standards for software development lifecycle
- Conducts business process analyses, needs assessments and preliminary cost/benefit analyses in an effort to align IT solutions with business initiatives
- Serves as the IT/Telecom Site Lead for assigned power generation facilities, owning field execution, coordination, issue escalation, and on-call support to ensure reliable operations and critical infrastructure uptime
- Conducts routine site walks and system assessments; proactively identifies risk and implements preventative and corrective actions to maintain system availability
- Installs, configures, and troubleshoots network and telecommunications systems (routers, switches, firewalls, fiber, wireless, and remote communications), leading field diagnostics and restoration efforts across industrial and remote environments
- Maintains accurate field documentation and asset tracking while ensuring compliance with safety, cybersecurity, and regulatory requirements
- Other duties as assigned
Requirements
What you’ll need- High school diploma or GED and a minimum twelve (12) years' IT experience, OR Associate's degree and a minimum eight (8) years' IT experience, OR Bachelor's degree in IT-related field and a minimum five (5) years' IT experience
- Meet field requirements, including maintaining a valid driver’s license, the ability to lift up to 50 pounds, and the capability to safely work at heights
- Demonstrates excellent organizational/interpersonal skills and safety as the utmost priority
- Proficiency in Microsoft Office Applications and PC skills
Benefits
Comp & perks- Competitive compensation
- Annual incentive program
- Hybrid work model - one work from home day each week for most office-based roles
- Flexible work schedule for most field-based roles
- 401(k) with company matching contribution and a fixed annual company contribution
- Comprehensive medical, dental, and vision benefits
- Generous company-paid life insurance and disability benefits
- A consumer-driven health plan option with the potential for a generous company contribution to a Health Savings Account
- Healthcare and Dependent Care Flexible Spending Accounts
- Paid time off, including floating and company holidays
- Employee stock purchase plan
- Robust employee learning and development
- High internal mobility (we promote from within)
- Parental leave (we provide up to 6 weeks for each parent)
- Fertility coverage and adoption benefits
- Domestic partner benefits
- Educational reimbursement
- Non-profit donation matching contributions and time off to volunteer
- Employee resource groups
- Employee assistance programs
- Technology to make our work more productive and collaborative
- Regular employee engagement surveys and feedback processes