Senior Researcher, B2B

Live Nation Entertainment

Senior Researcher, B2B leading insights for Ticketmaster's client-facing business. Partnering with teams to enhance client experience and research capabilities.

Posted 5/30/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $108,000 - $135,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

qualitative researchquantitative researchusability testingconcept validationuser interviewsjourney mappingsurvey designstatistical analysisdriver analysissegmentation

Soft Skills

analytical skillsproject managementstakeholder presentationmentoringcommunicationcollaborationthought leadershipstrategic thinkinginfluencingproblem-solving

Tools & Technologies

MazeSurveyMonkeyUsabillaAI-assisted research methodsresearch frameworksfeedback loopsdata visualization toolsanalytics platformscontinuous listening mechanismsplaybooks

Industry Keywords

B2B researchclient insightsproduct researchresearch strategyexperience qualitysentiment analysiscross-functional collaborationresearch methodologiesclient journeyenterprise product research

About the role

Key responsibilities & impact

Lead end-to-end research projects focused on client (venue, promoter, sports team) needs, pain points, and opportunities, from study design through synthesis and stakeholder presentation
Design and manage client-facing intercept survey programs and other continuous listening mechanisms that track experience quality and sentiment across key touchpoints in the client journey
Build strong, credible partnerships with Product, Design, Engineering, Operations, and Sales teams, serving as the primary research voice for client-side priorities and informing product roadmap and go-to-market decisions
Develop and maintain research frameworks and feedback loops that systematically translate client insights into actionable product and marketing decisions
Apply advanced research methodologies across qualitative and quantitative approaches, including interviews, usability testing, surveys, concept validation, and journey mapping, tailored to a B2B client context
Independently manage multiple research work streams with comprehensive project plans, clear timelines, and consistent quality standards
Craft compelling research narratives and data visualizations that translate complex findings into clear, strategic recommendations for audiences from product managers to senior leadership
Champion democratized research by establishing best practices, playbooks, and tools that enable cross-functional partners (PwDR) to conduct and apply research confidently and responsibly
Contribute to the team’s AI research capabilities by identifying and piloting AI-assisted methods that improve research speed, scale, and quality
Partner with other insights and analytics teams to triangulate behavioral data with primary research, creating a comprehensive view of the client experience
Contribute to the team’s research strategy and prioritization process, demonstrating thought leadership and helping shape which client-focused research projects deliver the most strategic value
Mentor junior researchers and non-researcher partners in research fundamentals, client research methods, and best practices

Requirements

What you’ll need

5+ years of research experience with a strong track record of leading both qualitative and quantitative studies, ideally in a product or B2B context
Demonstrated experience designing and managing intercept survey programs or other continuous listening mechanisms that track experience and sentiment over time
Deep familiarity with product research methodologies including usability testing, concept validation, user interviews, journey mapping, and survey design
Strong analytical skills with ability to conduct and interpret statistical analyses including driver analysis, segmentation, and trend analysis
Experience building research processes, frameworks, and playbooks that scale research capabilities beyond a central team
Ability to independently manage complex, multi-stakeholder research projects with competing priorities and tight deadlines
Proficiency with research and analytics platforms such as Maze, SurveyMonkey, Usabilla, or equivalent tools
Experience with or curiosity about AI-assisted research methods and a willingness to pilot and scale new approaches
Strong experience presenting to and influencing senior stakeholders, with ability to translate nuanced findings into clear strategic recommendations
Experience in a B2B research context, client insights, or enterprise product research is a strong plus
Degree in Human-Computer Interaction, Psychology, Cognitive Science, Anthropology, Marketing, Statistics, or a related field preferred

Benefits

Comp & perks

Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
401(k) program with company match, stock reimbursement program
New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
Volunteer time off, crowdfunding match