Network Support Specialist

Lumos

Network Support Specialist providing technical support for residential and small business customers of Lumos. Troubleshooting issues across Voice, Data, Security, and Video services.

Posted 6/10/2026full-time🇺🇸 United StatesJuniorWebsite

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Hard Skills

network troubleshootingtechnical supportproblem resolutiontechnical documentationdata gatheringroot cause analysisservice database managementproduct knowledge retentionmultitaskingcustomer support

Soft Skills

adaptabilitycommunicationprofessionalismtime managementquality service delivery

Tools & Technologies

computer applicationsemail applicationsMicrosoft Office

Certifications & Qualifications

technical certifications

Industry Keywords

telecommunicationsresidential servicessmall business servicesArticles of Excellence

About the role

Key responsibilities & impact

Troubleshoot and resolve technical issues across hardware, software, video, broadband, & phone services for residential and small business customers.
Support both Business and Residential products, delivering effective solutions in a timely manner.
Accurately document all interactions and updates in the service database throughout each stage of the support process.
Monitor outages and maintenance events, gathering data and escalating when needed.
Identify root causes, implement solutions, & escalate unresolved issues as appropriate.
Demonstrate adaptability and retention of product knowledge while effectively managing multiple priorities in a fast-paced environment.
Represent the company professionally by practicing the Articles of Excellence & delivering quality service.
Work scheduled shifts including nights, weekends, & holidays based on business needs.
Perform additional tasks as assigned to meet business goals.

Requirements

What you’ll need

1–3 years of experience in customer support, network troubleshooting, or technical service—preferably within the telecommunications industry.
High school diploma or equivalent required; technical certifications or relevant coursework are a plus.
Comfortable reading and applying technical documentation, manuals, and procedures.
Demonstrated proficiency using computer, email applications, and Microsoft Office.

Benefits

Comp & perks

Comprehensive health, dental, and vision coverage.
Competitive compensation packages, including bonus options for eligible positions.
Paid Time Off & Paid Holidays.
Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
100% employer-paid life and disability insurance.
Employee Assistance Program (EAP) with access to professional support for life’s challenges.
401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
Wellness program offering education and cash incentives for gym attendance and nutrition programs.
Employee referral bonuses.
Discounts on Lumos Fiber Internet for employees who live in our service areas.