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Customer Service Executive
Minor Hotels Europe and AmericasCustomer Service Executive providing insurance support for walk-in customers in Tawau. Ensuring high-quality service for General and Life Insurance needs with multiple communication channels.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
insurance purchasepolicy endorsementsclaims processingcash handlingcollections managementtransaction reconciliationreport preparationinsurance compliancecustomer inquiriescomplaint handling
Soft Skills
communication skillsinterpersonal skillscustomer serviceorganizational skillsmultitaskingattention to detailprofessional attitudeteam playeradaptabilityindependence
Tools & Technologies
Microsoft OfficeWordExcelOutlookAI toolsChatGPT
Certifications & Qualifications
DiplomaBachelor's DegreeBusiness AdministrationFinanceInsurance
Industry Keywords
Allianz General Insurance CompanyAllianz Life Insurance MalaysiaMotor InsuranceNon-Motor InsuranceCash Before CoverTurnaround Time
About the role
Key responsibilities & impact- Deliver prompt, high-quality, and professional service to walk-in customers for both General and Life Insurance needs, including: Insurance purchase/renewal, Policy endorsements, Customer enquiries, Handling complaints, Claims processing.
- Provide support through multiple communication channels, including telephone and email.
- Maintain comprehensive and up-to-date knowledge of AGIC (Allianz General Insurance Company) and ALIM (Allianz Life Insurance Malaysia) products and services.
- Ensure the issuance of Motor and Non-Motor Insurance policies complies with company guidelines.
- Collect payments on a Cash Before Cover (CBC) basis for walk-in customers.
- Issue official receipts immediately upon receiving payments.
- Manage and control daily collections, balancing, and reconciliation for Life Insurance transactions.
- Safeguard collections, cash floats, and security documents.
- Handle returned cheques efficiently.
- Prepare and submit ad-hoc reports to the Accounts Department within the specified Turnaround Time (TAT).
- Ensure accurate and timely issuance of receipts for all transactions.
Requirements
What you’ll need- Minimum Diploma or Bachelor's Degree in Business Administration, Finance, Insurance, or a related field.
- Strong communication and interpersonal skills to provide excellent customer service.
- Basic knowledge of insurance products and services is an advantage (training will be provided).
- Proficiency in Microsoft Office applications (Word, Excel, Outlook).
- Good organizational and multitasking skills to handle various responsibilities efficiently.
- Attention to detail and accuracy in handling transactions and documentation.
- Proficient in written and spoken English.
- Customer-focused with a professional and positive attitude.
- Willingness to learn and adapt to a fast-paced environment.
- Team player with the ability to work independently when required.
- Familiar with the use of AI tools such as ChatGPT for tasks simplification.
Benefits
Comp & perks- health insurance
- flexible working hours