Dialogflow CX Design Specialist

Miratech

Conversational Designer specializing in Google Dialogflow CX/ES at Miratech, crafting engaging chatbot experiences and optimizing performance through NLP and user testing.

Posted 6/13/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Conversational DesignVoice Bot DesignConversation UXDialogflow CXDialogflow ESNLP conceptsAPI integrationwebhooksCRM systemsuser testing

Soft Skills

writing skillscommunication skillsinteraction design skillsanalytical abilitiesproblem-solving abilities

Tools & Technologies

Google CCAIchatbotsvoicebotsIVRcontact center solutions

Industry Keywords

conversational experiencesdialogue managementfallback handlingerror recoveryescalation journeysmultilingual supportomnichannel experiences

About the role

Key responsibilities & impact

Design and develop conversational flows for chatbots and voicebots using Google Dialogflow CX/ES
Create intents, entities, utterances, contexts, and dialogue management strategies
Collaborate with business stakeholders, developers, and UX teams to build intuitive conversational experiences
Optimize bot performance through continuous training, testing, and analytics review
Design fallback handling, error recovery flows, and escalation journeys to live agents
Integrate conversational platforms with APIs, webhooks, CRM systems, and contact center solutions
Conduct user testing and improve conversation flows based on customer interactions
Maintain conversational design documentation and best practices
Support multilingual and omnichannel conversational experiences where required

Requirements

What you’ll need

5+ years of experience in Conversational Design, Voice Bot Design, or Conversation UX
Hands-on experience with Dialogflow CX/ES and Google CCAI
Strong understanding of NLP concepts including intents, entities, utterances, contexts, and conversation flows
Experience designing conversational experiences for IVR, voice bots, or chatbots
Excellent writing, communication, and interaction design skills
Ability to translate complex business processes into simple conversational experiences
Strong analytical and problem-solving abilities

Benefits

Comp & perks

Health insurance
Language courses
Relocation program
Professional development opportunities
Certification programs
Mentorship and talent investment programs
Internal mobility and internship opportunities
Flexible work arrangements