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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in designing and developing IVR applications, integrating solutions with internal services, and enhancing customer experience through operational improvements. Proficient in Java EE, Spring Boot, and cloud platform engineering, with strong analytical and communication skills.
Highest-signal resume keywords
Java EE ProficiencySpring Boot DevelopmentCloud Platform Engineering (AWS)SQL ExperienceObject-Oriented Design (OOD)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software DevelopmentObject-Oriented Programming (OOP)Design PatternsIVR Application DevelopmentTroubleshootingAnalytical Skills
Soft Skills
Effective CommunicationPresentation SkillsIndependent Work
Industry Keywords
IVR SolutionsVoice Contact CenterOperational ImprovementsCustomer ExperienceGlobal Environment
Tech Stack
Tools & technologiesAWSCloudJavaSpringSpring BootSpringBootSQL
About the role
Key responsibilities & impact- Design, develop, and maintain IVR applications based on business and technical requirements
- Integrate IVR solutions with key internal services
- Monitor IVR systems and implement operational improvements to enhance customer experience
- Troubleshoot and resolve issues within the voice contact center and IVR environments
- Collaborate with project managers to ensure the timely and high-quality delivery of solutions
- Work independently while supporting a regional business unit aligned with global objectives
- Participate in forward-looking initiatives to improve call steering and IVR architecture
- Communicate technical concepts clearly to both technical and non-technical stakeholders
Requirements
What you’ll need- 7+ years of software development experience
- Proficiency in Java EE and Spring Boot / Spring Core
- Solid knowledge of Object-Oriented Design (OOD), Object-Oriented Programming (OOP), and design patterns
- Hands-on experience with cloud platform engineering, preferably AWS
- Experience working with SQL for application configuration and data-driven logic
- Strong troubleshooting and analytical skills
- Effective communication and presentation skills
- Ability to work independently in a fast-paced, global environment
Benefits
Comp & perks- Health insurance
- Competitive pay and benefits package
- Relocation program
- ForeverRemote work culture
- Professional development opportunities
- Welcoming multicultural environment
- Social sustainability values
