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Customer Service and Operations Analyst – Anti-Money Laundering
NatWest GroupCustomer Service & Operations Analyst working with AML activities, investigating queries and supporting business processes. Collaborate with a supportive team to deliver successful outcomes in a six-month role.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AML processesbanking systems
Soft Skills
attention to detailability to meet deadlinescustomer serviceprocess trainingknowledge sharing
Industry Keywords
financial servicescompliancepoliciesregulationsbusiness processes
About the role
Key responsibilities & impact- Investigating queries and supporting business processes
- Responding to customer queries and processing, authorising, and investigating transactions
- Supporting process training and knowledge sharing within the team
- Accurately investigating queries and escalating where needed
- Improving customer service, processes, and procedures
Requirements
What you’ll need- Knowledge and experience of working with AML processes and procedures
- Awareness of up to date trends, policies and regulations
- Ability to work accurately, to deadlines and with high levels of attention to detail
- Understanding of the financial services industry
- Knowledge of products, processes and banking systems
Benefits
Comp & perks- Great career development opportunities
- Relevant training programmes
- Supportive and collaborative team environment