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Customer Service Officer
NatWest GroupCustomer Service Officer at Coutts 24 delivering excellent customer service in a hybrid role. Providing seamless positive experiences for private banking customers, primarily working from home.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering outstanding customer service while ensuring compliance with data protection, money laundering, and FCA regulations. Proficient in planning, organization, and problem-solving to enhance customer experiences.
Highest-signal resume keywords
Outstanding Customer ServicePlanning SkillsOrganisational SkillsNumerical SkillsProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Building RapportTrust Building
Tools & Technologies
Microsoft OfficeMicrosoft Excel
Industry Keywords
Data ProtectionMoney LaunderingFCA Regulations
About the role
Key responsibilities & impact- Building rapport and trust with private banking customers
- Providing seamless and positive customer experiences
- Completing processes accurately and reviewing customer needs
- Dealing with customer queries and updating information
Requirements
What you’ll need- Experience of delivering outstanding customer service
- Strong planning and organisational skills
- Good numerical and problem-solving skills
- Awareness of data protection, money laundering and FCA regulations
- Good knowledge of Microsoft Office, especially Microsoft Excel.
Benefits
Comp & perks- Comprehensive structured training programme
- Ongoing coaching and support
- Contribution to help you save for retirement
- Flexible reward programme from NatWest Group Benefits.