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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support, including troubleshooting hardware, software, and network issues, while maintaining accurate IT asset management. Proficient in using JIRA Service Desk and managing Microsoft 365 and Active Directory environments.
Highest-signal resume keywords
IT Support ExperienceJIRA Service DeskActive Directory ManagementMicrosoft 365 AdministrationTroubleshooting Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting HardwareTroubleshooting SoftwareNetwork Issue ResolutionLinux Command-Line OperationsAzure AD Management
Soft Skills
Problem-Solving Skills
Tools & Technologies
IT Service Desk PlatformJIRA Service DeskMicrosoft 365Active DirectoryIT Asset Management System
Industry Keywords
IT SupportTechnical RoleService Delivery DocumentationOnboarding SupportHardware Maintenance
Tech Stack
Tools & technologiesAzureLinux
About the role
Key responsibilities & impact- Resolve incoming employee requests by diagnosing and triaging issues via the IT Service Desk platform and identifying the best technical solution based on the details provided
- Maintain PCs, peripherals, and printers to ensure all hardware is functional and up to standard
- Keep the IT Asset Management system accurate and up to date at all times
- Support all users by preparing hardware, software, and licenses for onboarding and ongoing operations
- Troubleshoot hardware and software issues across PCs, mobile devices, and network devices
- Own the creation and maintenance of service delivery documentation, keeping it current and accessible to the team
Requirements
What you’ll need- 1 to 2 years of work experience in IT support or a related technical role
- Hands-on experience with JIRA Service Desk for ticket management and request handling
- Working knowledge of Active Directory basic management and Microsoft 365 administration
- Familiarity with Linux command-line operations and experience with Azure AD
- Strong troubleshooting and problem-solving skills, applied to hardware, software, and network issues
- Business Fluent in English
Benefits
Comp & perks- 30 days of paid time off per year
- Affordable access to a vast network of fitness and wellness facilities through EGYM Wellpass subsidy
- Deutschlandticket subsidy to support sustainable travel using public transport
- Flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
- Full visa and relocation support for international candidates
- Attractive bike leasing model through JobRad, in line with commitment towards sustainable mobility
- Competitive compensation package that values the skills and experience you bring
- Up to 4000 EUR employee referral bonus
- Financial support for local language classes to help you in your journey of integrating into the culture!