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Business Process Operations Analyst I
NJM Insurance GroupBusiness Process Operations Analyst supporting process improvement and technology initiatives at NJM Insurance Group. Collaborating with cross-functional teams to optimize business processes and support operationalization of new technology solutions.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
business process documentationbusiness process optimizationroot cause analysissolution creation
Soft Skills
verbal communicationwritten communicationinterpersonal communicationcollaborationchange management
Certifications & Qualifications
certifications from The Institutes
Industry Keywords
insurance business processesProperty & Casualty Insuranceinsurance products
About the role
Key responsibilities & impact- Support the execution of strategic business process initiatives collaborating with cross-functional teams
- Support the launch of new products and services
- Maintain business process documentation and assist in optimizing business processes
- Provide support to business users for process and technology adoption
- Monitor and triage end-user support requests
- Collaborate with technology teams and solution owners to resolve incidents
- Ensure seamless transition of technology initiatives to business users
- Assist with change management and rollout of new products and technologies
Requirements
What you’ll need- Minimum 0 – 3 years’ experience in understanding and analyzing insurance business processes
- Basic ability to determine the root cause of problems and create solutions
- Strong verbal, written, and interpersonal communication skills
- Ability to collaborate with diverse multi-function teams
- Bachelor’s degree preferred
- Property & Casualty Insurance experience preferred
- Knowledge of Insurance products and certifications from The Institutes is a plus
Benefits
Comp & perks- 401(k) with employer match up to 8%
- additional service-based contributions
- Health, Dental, and Vision insurance
- Life and Disability coverage
- generous PTO
- Paid Sick Leave
- paid parental leave
- state-mandated leave