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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
project delivery managementfield servicescustomer supportdata center environmentsserversnetwork equipmenttechnical solutions developmenttechnical documentationinstallation managementproblem escalation
Soft Skills
interpersonal skillsleadership skillscommunication skillspresentation skillsorganizational skillsprioritizationmulti-taskingstakeholder managementteam collaborationcustomer engagement
Certifications & Qualifications
BS EngineeringMS EngineeringBS Computer ScienceMS Computer Science
Industry Keywords
technical architectureoperational proceduresproject changesrelease noticesglobal projectshardware productssoftware productstimely deliverycomplex installationscustomer requirements
About the role
Key responsibilities & impact- Establish and maintain effective working relationships with all stakeholders
- Understand the high and low level technical architecture and be able to facilitate debate and drive decisions on appropriate solutions
- Ensure that company requirements are produced to standard in a timely manner
- Develop & present comprehensive technical solutions to customers
- Communicate and hold conference calls with internal teams, customers, and partners
- Manage complex installations
- Report and escalate all observed problems to proper operational escalation points
- Manage the communication of project’s changes and release notices to customers
- Document technical and operational procedures clearly and concisely
- Be willing to work irregular hours as required
Requirements
What you’ll need- BS/MS Engineering or Computer Science (or equivalent experience)
- 5+ years of experience in project delivery management
- Minimum 5 years of experience in providing field services and/or customer support for hardware & software products
- In-depth knowledge of data center environments, servers, and network equipment
- Strong interpersonal skills and the ability to work directly with customers
- Supreme leadership skills across broad and diverse functional teams
- Excellent communication and presentation/oral skills
- Strong organizational skills and ability to prioritize/multi-task easily with limited supervision
- Experience leading global projects
Benefits
Comp & perks- highly competitive salaries
- extensive benefits package
- work environment that promotes diversity, inclusion, and flexibility