OmegaHires

Solutions Engineer

• Lead overall Oracle CX solution strategy and architecture
• Define future-state Customer Service and Field Service operating model
• Conduct executive workshops and CX transformation assessments
• Align business processes with Oracle CX capabilities and industry best practices

Oracle CX Solution Architect, Service Cloud, Field Service Cloud

Artificial Intelligence

• Assess business processes and identify opportunities for automation-driven transformation.
• Conduct automation readiness assessments and develop automation adoption roadmaps.
• Design and architect automation solutions tailored to business.
• Lead implementation of automation solutions.
• Develop proof-of-concepts (POCs), prototypes, and minimum viable products (MVPs).
• Collaborate with engineering teams to deploy automation solutions into production environments.
• Facilitate workshops and stakeholder meetings.
• Establish automation governance frameworks and best practices.
• Conduct training and adoption workshops.

AI Consultant

AI Engineer

• Develop and implement AI solutions using Oracle ERP and Fusion Applications.
• Collaborate with cross-functional teams to deliver end-to-end AI-enabled enterprise solutions.
• Design and expose OIC integrations for AI agents.
• Ensure security and governance for integrations and AI systems.
• Stay updated on AI capabilities and industry best practices.

Oracle ERP Developer

Cloud Engineer

• Design and implement scalable, secure, and high-performance Azure environments
• Lead network transformation initiatives
• Manage landing zone design
• Oversee cloud migrations
• Ensure enterprise-grade availability, security, and compliance

Senior Azure Network Engineer

Project Manager

• Manage project lifecycles from initiation to closure
• Ensure projects are delivered on time, within scope, and within budget
• Coordinate with cross-functional teams
• Manage stakeholder expectations
• Mitigate risks throughout the project duration

• Lead development efforts using .NET and Blazor.
• Utilize GitHub Copilot for code generation and assistance.
• Work with Visual Studio Professional/Visual Studio Code for application development.
• Manage application hosting on Windows Server 2022, Kubernetes, and Docker.
• Develop and maintain databases using MS SQL Server 2019.
• Implement identity management solutions, including JWT token-based authentication.
• Utilize Office 365 for email and collaboration.
• Manage session state in JWT tokens stored in browser storage and in databases for high-sensitive data.

NET Lead – Gen AI, GitHub Copilot

Software Engineer

• Work with Back End Frameworks such as .NET 10
• Utilize Front End framework Blazor
• Implement Gen AI tools like GitHub Copilot

Lead Developer

Backend Engineer

• Leverage expertise in Java and related technologies to develop robust backend systems and microservices
• Work in an agile environment, collaborating with cross-functional teams to deliver high-quality software solutions that meet business needs

Java Developer

Consultant

• Collaborate with cross-functional teams to drive successful outcomes in various projects, including web accessibility and integration initiatives
• Lead training sessions
• Develop innovative solutions
• Ensure compliance with established standards

IT Consultant

• Experienced Logistics Consulting professional specializing in global shipping lines and ocean freight operations

Logistics Consultant – Shipping Domain

• Own end-to-end delivery of SAP programs
• Drive delivery across Plan → Build → Test → Deploy → Hypercare → Support lifecycle
• Act as the primary interface for customer leadership
• Establish strong governance using delivery metrics
• Lead SAP transformation initiatives
• Manage large, distributed delivery teams
• Ensure adherence to security and compliance standards
• Drive margin improvement through productivity levers and automation

Senior Delivery Manager, SAP

Systems Engineer

• Support Integrated Eligibility Systems (IES) projects
• Perform software testing in government or public sector environments
• Create and execute test cases and scenarios
• Manage defects and work within structured testing processes
• Understand complex eligibility workflows and business processes

Integrated Eligibility Systems Analyst

• Experienced Logistics Consulting professional specializing in global shipping lines and ocean freight operations.
• Provide domain expertise during solution design and implementation.

Logistics Consultant

QA Automation Engineer

• Deliver KTLO activities, incidents, service, and problem management using automation-first approaches.
• Design, build, and maintain CI/CD pipelines for network configuration and deployments.
• Implement and enforce source control practices (Git) and versioning standards for network configurations.
• Develop and maintain Infrastructure-as-Code (IaC) solutions using tools such as Ansible, Bicep, ARM, or Terraform.
• Lead and contribute to the adoption of DevOps practices within the Networking team.
• Drive continuous improvement of network operations through automation and standardization.
• Develop reusable automation frameworks and support tiered operational teams.
• Evaluate and integrate new network automation and DevOps technologies.
• Support enforcement of enterprise standards, frameworks, and policies related to networking and automation.

NetDevOps Engineer, Networking Automation

Full-stack Engineer

• Manage the technical aspects of integrating Talkdesk platform with our enterprise systems.
• Map the business requirements into contact center architecture, design intelligent call routing, IVR, and omnichannel flows.
• Design and build custom integrations using Talkdesk REST APIs, webhooks, and Integration Builders.
• Configure and/or optimize intelligent routing, virtual agents, and agent-assistance tools to streamline customer journeys.
• Design and/or optimize Talkdesk flows, omnichannel routing, and call-data.
• Lead the deployment of advanced AI features of Talkdesk.
• Ensure customer data, contact logs, and interaction history are accurately mapped between Talkdesk and our enterprise systems (e.g. JIRA, ZenDesk, Policy Administration System).
• Troubleshoot API issues, latency, and call-routing failures.
• Guide the team members and business stakeholders with the integration activities.
• Weekly initiatives status reporting, Dashboards, maintaining initiatives costs & profitability.
• Liaising with the vendor partners, understand their capabilities and propose suitable solutions for our problems.
• Manage all technical aspects of the deliverables.