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Customer Success Manager, Ads Solutions
OpenAICustomer Success Manager managing a portfolio of advertising partners on OpenAI's platform. Guiding onboarding and driving partnership growth through data analysis and relationship management.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
digital advertisingaccount managementcustomer successconsultingdata queryingSQLadvanced ExcelGoogle Sheets
Soft Skills
communicationtrust buildingownershipaccountabilityjudgmentstrategic recommendations
Industry Keywords
advertiser relationshipsadtechcampaign performanceproduct adoptioncross-functional collaborationscalable processesplatform value
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Own relationships with a portfolio of advertising partners, serving as their primary point of contact.
- Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.
- Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
- Identify opportunities to expand partnerships through increased product adoption and incremental investment.
- Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.
- Surface advertiser feedback and insights to inform product improvements and long-term strategy.
- Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.
Requirements
What you’ll need- 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role
- Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
- Comfortable interpreting performance data and translating insights into strategic recommendations
- Experience with data querying (e.g. SQL, advanced excel/GSheet)
- Communicate clearly and build trust with both technical and non-technical stakeholders
- Operate with ownership and accountability in fast-moving, evolving environments
- Demonstrate sound judgment and a commitment to user trust and responsible platform growth.
Benefits
Comp & perks- Hybrid work model of 3 days in the office per week
- Relocation assistance to new employees