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Solutions Engineer
OpenAISolutions Engineer partnering with customers for business value through ChatGPT and OpenAI API while delivering exceptional pre-sales experience. Collaborates with senior stakeholders and technical teams for successful implementation.
ATS Keywords
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Hard Skills
pre-sales processIT security principlesB2B SaaS productstechnical expertisedocumentation creationcustomer relationship managementsecurity and compliance supportpresentation skillsproblem-solving skillsproject management
Soft Skills
customer advocacycommunication skillscollaborationhumble attitudeeagerness to helpdesire to learnrelationship managementprioritizationstrong interpersonal skillscommitment to ethics
Industry Keywords
Solutions Engineertechnical enterprise productcustomer experienceglobal organizationsexecutive engagementAI ethicscustomer needsGRC teamscustomer evaluationscustomer purchases
About the role
Key responsibilities & impact- Deliver an exceptional pre-sales customer experience.
- Provide technical expertise in the pre-sales process.
- Demonstrate how the ChatGPT business product can provide solutions to customers' needs.
- Serve as the first line of defense for security and compliance questions.
- Create and maintain documentation and guides related to pre-sales process.
- Develop and nurture strong customer relationships during evaluations and purchases.
- Foster customer advocacy and represent their voice with internal teams.
- Collaborate closely with the Sales and GRC teams for a seamless pre-sales experience.
Requirements
What you’ll need- 7+ years of experience in a Solutions Engineer (or similar) role
- Managing relationships with large, global, and complex organizations, preferably with a technical enterprise product
- Solid track record of delivering and scaling an exceptional pre-sales customer experience
- Experience providing higher level security and compliance support
- Thorough understanding and knowledge of IT security principles and customer requirements for similar technical B2B SaaS products
- Exceptional presentation and communication skills, particularly when engaging with executives and leaders
- Possess a humble attitude, an eagerness to help others, and a desire to pick up knowledge
- Strong problem-solving skills, managing multiple projects at once, and prioritizing effectively
- Personal commitment to fostering the safe and ethical evolution of AI.
Benefits
Comp & perks- Hybrid work model of 3 days in the office per week
- Relocation assistance to new employees