Customer Success Manager – Ads Solutions

OpenAI

Customer Success Manager supporting advertisers in onboarding and growing on OpenAI's advertising platform. Managing partnerships, analyzing campaign performance, and proposing actionable insights.

Posted 7/6/2026full-timeDublin • 🇮🇪 IrelandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing advertiser relationships and driving product adoption within the digital advertising ecosystem. Proficient in analyzing performance data to provide strategic recommendations and enhance platform value through cross-functional collaboration.

Highest-signal resume keywords

Digital Advertising ExperienceAccount ManagementData Querying (SQL, Advanced Excel/GSheet)Performance Data AnalysisCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital AdvertisingAccount ManagementPerformance Data AnalysisData QueryingSQLAdvanced ExcelGSheet

Soft Skills

Clear CommunicationTrust BuildingOwnershipAccountabilitySound Judgment

Industry Keywords

AdtechCampaign ManagementClient-Facing RoleOnboardingProduct Adoption

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own relationships with a portfolio of advertising partners, serving as their primary point of contact.
Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.
Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
Identify opportunities to expand partnerships through increased product adoption and incremental investment.
Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.
Surface advertiser feedback and insights to inform product improvements and long-term strategy.
Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.

Requirements

What you’ll need

5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role.
Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.
Comfortable interpreting performance data and translating insights into strategic recommendations.
Experience with data querying (e.g. SQL, advanced excel/GSheet)
Communicate clearly and build trust with both technical and non-technical stakeholders.
Operate with ownership and accountability in fast-moving, evolving environments.
Demonstrate sound judgment and a commitment to user trust and responsible platform growth.

Benefits

Comp & perks

relocation assistance to new employees
hybrid work model of 3 days in the office per week