OpenAI

Investigator

• Investigate reports, leads, and escalations involving violent threats, coordinated abuse, and other threats to public safety.
• Use SQL and Codex to query large datasets, analyze user behavior, identify suspicious activity, and uncover novel abuse patterns.
• Utilize Python and Codex to automate investigative workflows, process and analyze data, develop abuse detection methodologies, and improve operational efficiency.
• Develop and refine abuse signals, behavioral indicators, and tracking methodologies that enable scalable detection and enforcement.
• Partner closely with engineering teams to design and improve internal tooling, data pipelines, reporting capabilities, and investigations. Use metrics to evaluate automated workflow efficiency.
• Conduct rapid triage and investigation of urgent escalations, exercising sound judgment in ambiguous situations.
• Communicate investigative findings and recommendations to stakeholders across Policy, Legal, Product, Engineering, and Leadership teams.
• Translate investigative insights into long-term product, policy, and safety improvements.
• Contribute to an on-call rotation supporting time-sensitive investigations and threat assessments.

Abuse Investigator

Product Manager

• Own the product strategy, roadmap, and execution for ChatGPT Sites.
• Partner closely with engineering, research, design, safety, security, data, go-to-market, and customer-facing teams to build robust product experiences.
• Define product requirements for a full-stack product surface, including user experience, backend capabilities, identity, storage, reliability, permissions, and enterprise readiness.
• Work with engineering to reason through technical tradeoffs across architecture, scalability, performance, reliability, and user experience.
• Build for a wide range of users, from consumers creating their first software-powered experience to enterprises adopting AI-assisted development workflows.
• Develop product capabilities that help users create, modify, deploy, and manage software more effectively with AI.
• Translate ambiguous technical possibilities into clear product direction, milestones, and success metrics.
• Represent user needs across developer experience, enterprise administration, safety, security, and usability.
• Help establish the quality, trust, and operational standards needed for AI-assisted software creation at scale.

Product Manager – ChatGPT Sites

Designer

• Collaborate closely with researchers to understand, predict, and design model behavior.
• Partner with product managers and designers across the company to ensure a cohesive voice and approach.
• Proactively identify ways to improve our models based on product sense, user feedback, quantitative insights, and the research roadmap.
• Come up with creative strategies for collecting high-quality data.
• Do whatever needs to be done to make our models better.

Model Designer

Risk

• Build the end-to-end safety and risk operating model for new consumer hardware, from early requirements through launch and early-life operations.
• Define incident taxonomies, severity levels, decision rights, escalation criteria, response pathways, and closure standards.
• Develop operational playbooks for product-safety incidents, critical escalations, safety advisories, corrective actions, and other high-risk events.
• Design workflows for regulated and privacy-sensitive cases, including restricted handling, evidence requirements, auditability, and partner escalation.
• Translate safety and operational needs into requirements for tooling, case management, data access, monitoring, logging, and automation.
• Establish clear ownership boundaries across Product, Engineering, Legal, Privacy, Product Policy, Support, Product Quality, and other operational partners.
• Build launch-readiness plans, tabletop exercises, training, quality controls, reporting, and post-launch monitoring.
• Use operational data, customer signals, product telemetry, and case outcomes to identify patterns and improve upstream products and systems.
• Determine where AI and automation can improve triage, evidence assembly, consistency, and response while preserving appropriate human judgment.
• Stand up priority workflows, operate them through launch and early-life stabilization, and transition them into durable homes across USRO and partner teams.

Device Safety & Risk Operations Specialist

Platform Engineer

• Build web applications, APIs, data models, and backend services for AI research workflows.
• Build tools to author and manage evaluation tasks, rubrics, graders, suites, and rollout configurations, including workflows for publishing, versioning, auditing, and sharing research artifacts.
• Automate evaluation runs and generate useful reports for design, research, and engineering teams.
• Support synthetic data generation workflows for multimodal and conversational research, including tools that combine transcripts, media, and model comparisons.
• Translate product and research questions into measurable scenarios, automated graders, and human-evaluation campaigns, and develop measures of task quality, coverage, diversity, and semantic spread.
• Diagnose issues across application code, workers, model endpoints, deployments, and compute infrastructure, and improve reliability through health checks, observability, reproducible launch paths, data integrity safeguards, and automated verification.
• Lead migrations and dependent changes across research tools, evaluation systems, and supporting services.
• Partner closely with designers, model researchers, research engineers, and infrastructure teams, and onboard contributors to create high-quality evaluation and synthetic-data workflows.

Senior Software Engineer – Research Platform, Consumer Devices

Account Manager

• Serve as the Deal Desk subject matter expert, partnering cross-functionally to structure and execute complex AWS Marketplace and partner-led enterprise transactions
• Establish clear governance and guardrails for partner-led deals, advising on transaction structures and assessing their downstream impact on contracting, billing, and revenue recognition
• Translate emerging commercial requirements into scalable quote-to-cash workflows and systems requirements, identifying friction points to drive process improvements and automation
• Assess the downstream operational and financial impact of proposed deal structures across contracting, billing, revenue recognition, and auditability
• Build repeatable execution mechanisms, including approval matrices, standard operating procedures, and playbooks to strengthen commercial motion
• Support private offer structuring and execution on a day-to-day basis

Deal Desk Lead, Cloud Marketplaces – AWS Focus

Editor

• Own the editorial quality of key safety transparency artifacts and systems
• Shape and execute external communication of technical safety work
• Partner closely with various teams to translate technical findings into public-facing materials
• Write clear explanations of highly technical safety topics
• Improve editorial processes, templates, and workflows
• Use AI tools for drafting, synthesizing materials, and improving consistency
• Build systems that enhance transparency efforts

Safety Systems Editor

Program Manager

• Own the operational processes that help developers bring apps, plugins, and integrations to market, from submission and review through launch, appeals, and ongoing monitoring.
• Manage external review partners and policy operations workflows, helping teams apply standards consistently while identifying areas where guidance, process, or quality expectations need to improve.
• Partner with Product, Engineering, Policy, Legal, Security, Developer Experience, and Go-to-Market teams to turn platform goals and requirements into clear, effective operating processes.
• Lead high-priority partner reviews and escalations, balancing speed to launch with user trust, and consistent standards.
• Create feedback loops across product, policy, tooling, and developer experience teams to reduce friction for developers and improve the quality of integrations over time.
• Lead automation and AI-driven initiatives, such as agentic workflows, to improve the speed, consistency, and scale review and support processes.
• Serve as a senior cross-functional partner, using operational expertise and platform insights to help shape product strategy and improve how the ecosystem works.

Platform Operations Program Manager

Account Executive

• Manage a small number of strategic Professional Services accounts, developing and executing comprehensive account plans to drive long-term growth.
• Build executive relationships across consulting, technology, delivery, and innovation leadership teams.
• Lead enterprise customers through their AI adoption journey, from initial strategy through successful deployment and expansion.
• Partner with Solutions, Research Engineering, and Product teams to design and execute complex enterprise AI programs.
• Own a consumption revenue target and drive long-term platform adoption across global organizations.
• Develop and manage accurate consumption revenue forecasts.
• Identify opportunities to expand OpenAI's footprint through new business units, geographies, service lines, and AI-powered client offerings.
• Analyze key account metrics to create reports and provide strategic insights to internal and external stakeholders.
• Stay informed on the Professional Services landscape—including consulting trends, AI transformation initiatives, competitive dynamics, and strategic partnerships—to influence OpenAI's product roadmap and go-to-market strategy.
• Collaborate cross-functionally with Solutions, Marketing, Communications, Business Operations, Finance, Product Management, Engineering, and Research.
• Support the recruitment and onboarding of new teammates.
• Contribute to the continued development of OpenAI's culture.

Account Director – Professional Services

Security Engineer

• Drive execution of critical security and compliance programs such as vulnerability management, merger and acquisition security and integration, infrastructure hardening, and datacenter security management
• Partner with IT, Infrastructure, Application, Legal, Privacy, and Security teams to build scalable programs, and deliver critical security outcomes across multiple disciplines
• Establish scalable frameworks and build programs around critical security initiatives including vulnerability management, evidence collection, incident response coordination, supply chain risk management, and device security
• Track and enforce OpenAI’s privacy and security requirements by translating commitments into engineering milestones and driving their full implementation across systems
• Create and maintain program-level visibility across risk areas, security milestones, and cross-org dependencies

Senior Technical Program Manager – Security

Financial Planning and Analysis

• Lead pricing workstreams for OpenAI’s hardware products, partnering closely with Finance, Operations, and GTM teams.
• Develop commercial models that inform launch strategy, revenue expectations, margin considerations, and long-term product lifecycle planning.
• Partner with Supply Chain, Operations, and Finance on demand planning, supply constraints, inventory considerations, and launch readiness.
• Help define distribution strategy across direct, retail, enterprise, partner, or other emerging channels.
• Translate market, customer, competitive, and cost inputs into clear pricing and go-to-market recommendations.
• Support launch planning across pricing, availability, regional rollout, sales motions, customer support, and post-purchase experience.
• Build decision-making frameworks for promotions, bundles, financing, tradeoffs, and lifecycle pricing changes.
• Collaborate with Integrated Marketing and Comms to ensure pricing, packaging, and availability messages are clear and customer-friendly.
• Track launch and post-launch business performance, identifying opportunities to improve adoption, conversion, revenue, margin, and customer experience.
• Serve as a connective tissue between marketing, finance, product, and operations to ensure commercial decisions are aligned and well-executed.

Product Marketing Manager, Marketing Finance

Product Designer

• Lead end-to-end design of OpenAI's Agentic AI Deployment Funding Program — including tier structure, eligibility criteria, investment sizing logic, and payout trigger mechanics.
• Develop and maintain a differentiated incentive framework across partner segments: Global Systems Integrators, regional consultancies, and domain-specialist AI implementers.
• Build the program governance model: approval workflows, partner-facing terms, compliance architecture, and mid-cycle rebalancing protocols.
• Design program versioning and evolution strategy — including deprecation and migration pathways as market conditions change.
• Own the operational backbone of the deployment fund: claim intake, eligibility validation, calculation methodology, payout operations, and dispute resolution.
• Build or oversee the data and calculation infrastructure required to run incentive operations at scale — including upstream API/billing integrations, partner portal touchpoints, and Finance reconciliation processes.
• Manage program calendar, partner communication cadence, and cross-functional delivery against committed program timelines.
• Partner closely with Legal, Finance, and Compliance to ensure program terms are defensible and payouts are audit-ready.
• Design and own the measurement framework for the deployment fund — defining leading and lagging indicators, establishing baselines, and building the reporting infrastructure for executive audiences.
• Conduct ongoing program performance analysis: adoption cohort analysis, ROI modeling, partner segment diagnostics, and investment efficiency assessment.
• Generate and present regular program performance reviews to senior leadership, including Finance and GTM leadership, with clear recommendations.
• Lead post-launch optimization cycles: identify underperforming design elements, develop hypothesis-driven modifications, and test changes rigorously before scaling.
• Drive alignment across Sales, Product, Finance, Legal, Marketing, and Partner Success on program design decisions — navigating competing priorities with rigor and speed.
• Serve as the subject matter expert on partner incentive design for cross-functional working groups, including new product launches and GTM strategy reviews.
• Build and maintain strong relationships with key partner stakeholders — including C-suite contacts at strategic partners — to ensure program design reflects real deployment dynamics.

Partner Incentive Design Lead

Backend Engineer

• Build and scale developer-facing products including the OpenAI API Playground, documentation experiences, onboarding flows, examples, and API workflow tools.
• Own full stack projects end to end, from product definition and UX collaboration through backend implementation, launch, measurement, and iteration.
• Improve the systems that generate, maintain, and publish SDKs, API references, docs, guides, and developer examples.
• Partner with API, research, design, and infrastructure teams to bring new model capabilities and API primitives to developers in a clear, usable way.
• Use developer feedback, product analytics, and direct customer insight to identify friction and improve the API experience.
• Help set technical and product direction for a new NYC-based team with broad ownership over OpenAI’s developer experience.

Full Stack Software Engineer, API Experience

• Manage a focused portfolio of Strategic Banking accounts, developing long-term strategic account plans.
• Lead complex, multi-stakeholder sales cycles across business, technology, operations, and executive stakeholders.
• Partner with Solutions and Research Engineering to design pilots that demonstrate measurable business impact.
• Collaborate with compliance, privacy, security, and risk teams to ensure responsible deployment of AI in highly regulated environments.
• Own a revenue and consumption target; manage forecasts and pipeline reporting.
• Monitor banking industry, regulatory, and AI trends to guide customer and product strategy.
• Represent OpenAI at industry conferences and thought leadership events (e.g., Money20/20, Sibos, American Bankers Association events).
• Partner cross-functionally with Marketing, Partnerships, and Communications to build the Strategic Banking go-to-market motion.

Account Director – Strategic Banking

• Manage a small number of key manufacturing accounts, developing and executing comprehensive account strategies.
• Build trusted relationships with senior executives and business leaders across technology, operations, engineering, supply chain, manufacturing, and other functions.
• Lead enterprise prospects’ journeys from initial consideration and use-case identification through successful deployment and expansion.
• Help customers identify and prioritize high-value applications of AI across their manufacturing operations and broader enterprises.
• Partner with solutions and research engineering to build and execute complex customer programs and projects.
• Navigate complex enterprise environments involving legacy systems, operational technology, security requirements, data governance, and global stakeholders.
• Own a consumption revenue target.
• Manage consumption revenue forecasts.
• Analyze key account metrics to create reports and provide insights to internal and external stakeholders.
• Closely monitor the manufacturing industry landscape, including customers, competitors, partners, technologies, and emerging AI use cases, to contribute to product roadmap and other corporate strategies.
• Collaborate with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering.
• Support the recruitment and onboarding of other teammates.
• Support the development of company culture.