PartsSource Inc.

Business Development Rep

• Proactively research, identify, and qualify commercial laboratories, helping to build and execute a go-to-market strategy for growth within the life science sector
• Develop and execute strategic territory and account plans to drive new business growth
• Build relationships with decision-makers including laboratory leadership, procurement teams, and operations leaders
• Generate opportunities through cold calling, email outreach, virtual meetings, networking, and strategic follow-up activities
• Maintain a robust sales pipeline and accurately track opportunities within CRM systems
• Conduct value-based discussions to uncover customer operational, compliance, and service challenges
• Present PartsSource service offerings, maintenance programs, compliance support, and operational solutions aligned to customer needs
• Identify cross-sell, upsell, and long-term account expansion opportunities
• Lead pricing discussions, proposals, presentations, and contract negotiations
• Support contract renewals and expansion initiatives to drive long-term customer retention and revenue growth
• Serve as a trusted advisor and primary commercial contact for assigned prospects and accounts
• Build strong relationships with customers by delivering responsive communication and ongoing support
• Coordinate and participate in client-facing meetings, presentations, conference calls, and business reviews in both virtual and in-person settings.
• Ensure customer expectations are clearly defined and consistently met throughout the sales and implementation process
• Collaborate with internal teams to support onboarding, implementation, and customer success initiatives
• Partner closely with service operations, account management, field service, and leadership teams to deliver seamless customer solutions
• Participate in weekly sales meetings, training sessions, and professional development activities
• Provide regular updates on pipeline activity, sales performance, forecasts, and market intelligence
• Proactively address customer concerns and work collaboratively to resolve issues quickly and effectively

Business Development Executive, Life Science

Program Manager

• Collaborate with all functions that influence or impact the delivery of our service-based commitments with the charge to deliver a differentiated and exceptional customer experience, every request.
• Overseeing the service request process, both preventative and corrective, for the assigned account.
• Communicating with stakeholders on hourly/daily basis to keep them informed of service activities to ensure that customer expectations are met.
• Overseeing critical priorities for the service team, ensuring we work collaboratively and are aligned with the service program's goals.
• Gathering customer input on needs and outcomes while supporting service program goals, objectives, and scope, and aligning them with the account's strategic vision.
• Coordinating and managing resources (vendor) as needed to achieve the objectives of the service program.
• Identifying, assessing, and mitigating potential risks to the service program's success through voice of customer.
• Managing changes to the program scope, schedule, or budget.
• Supporting the Service Operations Manager by proactively monitoring program metrics, highlighting areas of deviation, and facilitating corrective action efforts to keep performance aligned with expectations.
• Ensuring that the program deliverables meet the required quality standards.
• Developing and managing the program budget, tracking expenditures, and ensuring that the program stays within budget.

Business Development Executive, Life Science

Service Program Manager