Pattern Bioscience

Art Director

• Lead development and execution of world-class E-commerce strategies and visual asset creation for our partners.
• Use creative expertise to identify problems and develop data-driven solutions
• Oversee and help design awesome visual content within client’s style guides
• Direct a team of designers to execute visual concepts through final production
• Present work to brands, bringing a strong design point of view with data-driven strategy
• Efficiently own large scale production projects that involve hundreds of deliverables
• Create presentation materials to confidently pitch your concept to clients
• Art direct and be involved with photo shoots/video shoots/shot lists/production/styling etc.
• Develop comprehensive and detailed creative briefs for all production projects
• Lead and mentor junior team members to help them build their design skills

• Use creative expertise to identify problems and develop data-driven solutions
• Oversee and help design awesome visual content within client’s style guides
• Direct a team of designers to execute visual concepts through final production
• Present work to brands, bringing a strong design point of view with data-driven strategy
• Efficiently own large scale production projects that involve hundreds of deliverables
• Create presentation materials to confidently pitch your concept to clients
• Art direct and be involved with photo shoots/video shoots/shot lists/production/styling etc.
• Develop comprehensive and detailed creative briefs for all production projects
• Lead and mentor junior team members to help them build their design skills

Art Director – Apparel

Support Engineer

• Own technical support end-to-end, including escalations and high-impact issues.
• Lead triage efforts, ensuring issues are prioritized correctly and routed efficiently.
• Troubleshoot complex SaaS issues across integrations, APIs, and platform workflows.
• Establish clear support paths for bugs, feature requests, and system issues.
• Ensure consistent, high-quality communication with customers and internal stakeholders.
• Build and optimize scalable support workflows to improve efficiency and experience.
• Own core support metrics (FRT, resolution time, handle time, backlog health, SLA adherence).
• Identify trends and recurring issues to reduce ticket volume and improve product usability.
• Define and maintain escalation frameworks and severity levels.
• Translate support insights into clear, actionable feedback for Product and Engineering.
• Partner on prioritization of bugs, features, and improvements.
• Ensure issues are documented with clear reproduction steps, impact, and context.
• Track and communicate the status of bugs, fixes, and releases to users and stakeholders.
• Own internal and external knowledge base content, ensuring accuracy and usability.
• Create and maintain troubleshooting guides, SOPs, and support playbooks.
• Standardize processes and responses to drive consistency across the team.
• Partner with CS, Ecommerce, Product, Engineering, and Implementation teams to improve the end-to-end user experience.
• Support product launches by ensuring support readiness and documentation.
• Act as the technical liaison between teams, simplifying complex issues into clear next steps.
• Mentor team members on technical troubleshooting and best practices.
• Serve as the go-to resource for technical support knowledge.
• Contribute to a culture of ownership, accountability, and continuous improvement.

Technical Support Specialist

Client Services Representative

• Learn and apply the fundamentals of digital marketing across SEO, Paid Media, CRM, and Analytics.
• Support the delivery of integrated digital marketing campaigns across leading fashion, homeware, and retail brands.
• Assist with project management tasks including scheduling work, managing timelines, coordinating deliverables, and ensuring smooth execution across internal teams.
• Support the creation, analysis, and presentation of client performance reports and campaign insights.
• Build and maintain strong day-to-day relationships with clients, supporting communication and campaign delivery.
• Identify and present new growth opportunities that drive measurable results for clients.

Client Services Assistant – Marketing Graduate Role

Performance Marketing

• Set up and launch paid campaigns primarily across TikTok DTC and TikTok Shop, with additional support on Meta (Facebook/Instagram), aligned with brand objectives and target audiences.
• Develop and brief ad creatives (video assets, UGC-style content, copy, calls-to-action) built first for TikTok's platform, trends, and native formats — with Meta adaptations as needed.
• Optimize live campaigns to maximize ROI by adjusting targeting, creatives, bids, and placements across TikTok and Meta.
• Monitor daily performance metrics such as CPM, CPC, CPA, ROAS, and engagement rates at both the platform and account level.
• Conduct A/B testing on creatives, audiences, offers, and campaign structures — with a focus on TikTok's unique testing environment.
• Produce regular performance reports with insights and recommendations spanning TikTok Shop, TikTok DTC, and Meta.
• Coordinate with creative and content teams to maintain a constant pipeline of TikTok-native assets and Meta-ready formats.
• Stay ahead of TikTok platform updates, algorithm changes, new ad solutions, and shopping features, while keeping a working knowledge of Meta developments.
• Troubleshoot tracking, set up conversion events, and maintain pixel health across TikTok Pixel and Meta Pixel/CAPI.
• Manage budgets and pacing across channels to ensure campaigns stay within spend targets and hit efficiency goals.

Paid Media Manager

Ecommerce

• Screen products for compliance across global ecommerce marketplaces—reviewing labels, formulations, claims, and certifications against requirements for each target market
• Maintain an up-to-date knowledge base of international regulatory requirements spanning global markets (Americas, EU, MENA, APAC), ecommerce platforms, fulfillment models, and high-risk product categories
• Oversee compliance projects by vetting and managing 3rd-party regulatory agencies, coordinating with brands and internal teams, and holding partners accountable to timelines and quality standards
• Manage company licensing for Pattern's Canadian warehouse, including site licenses, MDELs, and QA processes for imported products
• Develop and own regulatory compliance SOPs, train cross-functional teams and brands, and assess risk to inform business expansion decisions across new markets and platforms

Art Director

Art Director – Apparel

Technical Support Specialist

Client Services Assistant – Marketing Graduate Role

Paid Media Manager

Ecommerce Regulatory Specialist