Senior Experience Designer, Servicing

PayPal

Senior Designer at PayPal creating customer experiences for navigating issues, enabling self-service, and enhancing support across various platforms.

Posted 7/1/2026full-timeAustin • California, New York, Texas • 🇺🇸 United StatesSenior💰 $130,500 - $193,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in experience design and systems thinking to create intuitive customer experiences across digital and physical products. Leverages customer insights and data to inform design decisions and enhance product offerings.

Highest-signal resume keywords

Experience DesignSystems ThinkingInteraction DesignInformation ArchitecturePrototyping

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer InsightsData AnalysisEnd-to-End Product DesignWorkflow SimplificationCustomer Experience Design

Soft Skills

Communication SkillsCuriosity for Emerging Technologies

Industry Keywords

Service DesignOperational WorkflowsAI-Powered ExperiencesCustomer JourneysProduct Function

About the role

Key responsibilities & impact

Perform product designs specialized in experience design knowledge and developed business expertise
Lead projects and/or programs within the product function with moderate scope impacting function or sub-function
Create customer experiences across digital and physical products within general parameters under broad supervision
Simplify complex workflows into clear, intuitive, and actionable customer experiences
Use customer insights, analytics, and experimentation to inform design decisions
Partner with Product, Engineering, Research, Content Design, Product Design, and Operations to deliver high-quality solutions
Contribute to service design, systems thinking, and operational workflows where appropriate

Requirements

What you’ll need

3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Ability to translate complex customer and business requirements into intuitive, effective experiences
Strong systems thinking and understanding of how experiences connect across journeys, products, and support touchpoints
Experience designing end-to-end customer-facing products and services
Evidence of using customer insights, data, and experimentation to inform decisions and solve complex challenges
Strong interaction design, information architecture, prototyping, and communication skills
Curiosity for emerging technologies, including AI-powered experiences and new interaction patterns.

Benefits

Comp & perks

generous paid time off
healthcare coverage for you and your family
resources to create financial security and support your mental health