Director, MAPS/Tier 2 Adoption & Experience Lead

Pfizer

Director role in Pfizer focusing on AI-led initiatives for Market Access and Patient Services. Responsible for change management, stakeholder engagement, and training deployment.

Posted 6/12/2026full-timeNew York City • Florida, Illinois, New York, Pennsylvania • 🇺🇸 United StatesSenior💰 $162,900 - $271,500 per yearWebsite

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Hard Skills

change managementAI adoptioncommunication planstraining program designproject managementorganizational transformationstakeholder managementcommercial operations

Soft Skills

relationship buildinginfluence without authoritycross-functional collaborationclarity of understandingengagement

Certifications & Qualifications

BS/BA

Industry Keywords

Market AccessPatient Servicesmatrixed organizationcommercial field audiences

About the role

Key responsibilities & impact

Define and own the change management and adoption strategy for all AI-led initiatives impacting Market Access & Patient Services and Tier 2 field audiences.
Develop comprehensive change management and communication plans that ensure clarity of understanding across all stakeholders.
Tailor the overarching AI Adoption framework to reflect the unique needs of Market Access & Patient Services and Tier 2 audience segments.
Build and maintain deep, trusted relationships with leadership and operations leads.
Create and maintain the end-to-end project plan for each AI-led initiative.

Requirements

What you’ll need

BS/BA required with 8+ years of commercial industry experience or equivalent, with at least 3 years in change management, adoption, training, or organizational transformation roles.
Demonstrates use of AI as first approach.
Demonstrated experience developing change management and communication plans for commercial field audiences in a large matrixed organization.
Strong understanding of commercial operations.
Experience designing and deploying training programs for field-based commercial audiences.
Demonstrated ability to manage multiple concurrent programs to schedule in a fast-paced, matrixed environment.
Strong stakeholder management and communication skills; ability to engage and influence without direct authority.
Experience working cross-functionally across Commercial, Digital, and Operations teams.

Benefits

Comp & perks

Comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments.
401(k) plan with Pfizer Matching Contributions.
Additional Pfizer Retirement Savings Contribution.
Paid vacation, holiday and personal days.
Paid caregiver/parental and medical leave.
Health benefits to include medical, prescription drug, dental and vision coverage.