Senior Manager, Content Adoption & Experience Lead

Pfizer

Senior Manager leading AI content adoption initiatives impacting commercial workflows at Pfizer. Responsible for change management, stakeholder engagement, and training for commercial content operations.

Posted 6/18/2026full-timeNew York City • Florida, Illinois, New York, Pennsylvania • 🇺🇸 United StatesSenior💰 $124,400 - $207,400 per yearWebsite

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Hard Skills

change managementAI adoptiontraining program designproject managementmetrics tracking

Soft Skills

stakeholder managementcommunicationrelationship buildinginfluence without authorityorganizational transformation

Tools & Technologies

AI-powered content tools

Industry Keywords

content workflowscontent operationscommercial industrycontent creationcontent reviewcontent approvalcontent distributioncross-functional collaboration

About the role

Key responsibilities & impact

Define and own the change management and adoption strategy for all AI-led initiatives impacting content workflows and content-producing audiences
Develop comprehensive change management and communication plans
Tailor the AI Adoption framework to reflect the unique needs of content-producing audiences
Engage content leadership and content owners to champion new AI-led initiatives
Build and maintain deep, trusted relationships with content leadership and commercial operations leads
Create and maintain the end-to-end project plan for each AI-led initiative
Design and implement training programs for AI-powered content tools
Define and track adoption and training effectiveness metrics

Requirements

What you’ll need

BS/BA required with 5+ years of commercial industry experience or equivalent
At least 3 years in change management, adoption, training, or organizational transformation roles
Demonstrates use of AI as first approach
Strong understanding of commercial content operations, including content creation, review, approval, and distribution workflows
Experience designing and deploying training programs for commercial audiences
Ability to manage multiple concurrent programs to schedule in a fast-paced, matrixed environment
Strong stakeholder management and communication skills; ability to engage and influence without direct authority
Experience working cross-functionally across Commercial, Digital, Medical, Regulatory, and Operations teams

Benefits

Comp & perks

Comprehensive and generous benefits and programs to help our colleagues lead healthy lives
401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation
Holiday and personal days
Paid caregiver/parental and medical leave
Health benefits to include medical, prescription drug, dental and vision coverage