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Senior Associate – Business & Supply Chain Operations, Epic Patient Access/Billing
PwCSenior Associate providing consulting services for Epic software solutions at PwC. Specialising in client needs analysis, implementation, training, and support for business applications.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Epic application supportmanaged servicesSLA-driven delivery modelsservice dashboardsKPIsoperational performance metricsfinancial acumenupsell opportunitiescross-sell opportunities
Soft Skills
leadershipteam motivationcoachingperformance managementclient relationship managementexecutive presence
Tools & Technologies
Epic software solutionsbusiness applications
Certifications & Qualifications
Epic certificationBachelor’s DegreeMaster’s Degree in Health AdministrationMaster’s Degree in MISMaster’s Degree in Public Health
Industry Keywords
healthcare ITregulatory compliancereimbursement modelsenterprise Epic support programs
About the role
Key responsibilities & impact- Specialise in providing consulting services for Epic software solutions
- Analyse client needs
- Implement software solutions
- Provide training and support for seamless integration and utilisation of business applications
- Enhance leadership style and motivate team members
- Coach and manage performance to deliver on client expectations
- Identify opportunities that contribute to the firm's success
- Embrace technology and innovation in delivery
Requirements
What you’ll need- Bachelor’s Degree
- 4+ years of experience in Epic application support, healthcare IT, or consulting
- Experience managing large-scale managed services or application support engagements
- Experience overseeing SLA-driven delivery models
- Master’s Degree in Health Administration, MIS, Public Health, or related field preferred
- Epic certification in relevant modules (e.g., Ambulatory, Cadence, ClinDoc, Resolute, MyChart, Orders)
- Experience leading enterprise Epic support programs across multiple modules
- Strong understanding of healthcare operations, regulatory compliance, and reimbursement models
- Proven success managing distributed or global delivery teams
- Experience developing service dashboards, KPIs, and operational performance metrics
- Strong financial acumen in managing recurring revenue engagements
- Executive presence and strong client relationship management capability
- Demonstrated success in identifying upsell/cross-sell opportunities within managed accounts.
Benefits
Comp & perks- Up to 20% travel
- Professional development opportunities