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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
business process designoperating model developmentmanaged service solutioningservice design principlesKPISLAgovernance modelscontrol frameworkssolution designbid strategy development
Soft Skills
stakeholder managementcollaborationcommunicationcoachingstructured deliverynarrative developmentproblem-solvingteamworkadaptabilityclient engagement
Industry Keywords
outsourced servicesoperations transformationmanaged servicesFinancial ServicesBankingInsuranceAsset ManagementWealth Managementperformance frameworksservice catalogue
About the role
Key responsibilities & impact- Design and optimise business processes and service delivery models, including as-is/to-be process mapping, service catalogue definition, and the establishment of SLAs, KPIs, performance frameworks, and governance controls.
- Develop key operating model components such as roles and responsibilities, workflow design, service management structures, and transition and mobilisation approaches.
- Support the qualification and shaping of managed service opportunities by working with senior stakeholders to understand client objectives, operating environments, and constraints.
- Contribute to bid strategy development by defining win themes and creating clear, compelling narratives that align client needs, policy drivers, and PwC’s differentiators.
- Translate regulatory, policy, and operational requirements into scalable service designs, while supporting bid development through high-quality written responses and solution articulation.
- Collaborate with commercial, finance, and cross-functional teams (technology, delivery, risk) to inform pricing, ensure integrated solution design, support governance forums, and enable a smooth transition from solutioning into delivery.
Requirements
What you’ll need- Strong experience in business process design, operating model development, or managed service solutioning
- Experience working on outsourced services, operations transformation, or managed services environments, ideally within Financial Services (Banking, Insurance, or Asset & Wealth Management)
- Experience contributing to bids or solution design activities, including written responses for client proposals
- Ability to translate complex operational concepts into clear, structured, and compelling documentation
- Understanding of service design principles, including KPIs, SLAs, governance models, and control frameworks
- Strong stakeholder management skills, with the ability to work effectively within multidisciplinary teams
- Experience coaching or supporting junior team members in structured delivery environments
Benefits
Comp & perks- empowered flexibility and a working week split between office, home and client site
- private medical cover and 24/7 access to a qualified virtual GP
- six volunteering days a year and much more