Global Payroll Senior Associate

PwC

Global Payroll Senior Associate managing client payroll processing and overseeing technology enhancements. Leading client meetings and reviews for a client-facing global payroll role.

Posted 7/7/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing global payroll processes, ensuring compliance with SLAs while delivering exceptional client satisfaction. Proficient in training and developing team members, with strong communication and time management skills to handle multiple priorities effectively.

Highest-signal resume keywords

Global Payroll ManagementClient Relationship ManagementKPI MonitoringTeam DevelopmentCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll ProcessingDeliverable ReviewIssue ResolutionEntity SetupClient Training

Soft Skills

Time ManagementAttention to DetailSelf-MotivationCollaborationDiplomatic Communication

Tools & Technologies

Global Payroll Platform

Industry Keywords

Service Level AgreementClient SatisfactionContract PerformanceOnboarding ProcessesEscalation Management

About the role

Key responsibilities & impact

Manage global payroll mailboxes, responding to day-to-day and ad hoc queries promptly; take end-to-end ownership of issues, partnering with peers and Technology to resolve escalations under pressure
Prepare and perform initial reviews of required deliverables, ensuring deadlines are met within agreed SLAs and best practice is applied to drive excellent client satisfaction
Lead regular client calls to review contract performance and KPIs, provide service updates, manage out-of-scope work, and agree processes to onboard new locations and implement payroll changes
Become proficient in the Global Payroll Platform (GPP), including new entity setup; deliver client/network training and demos; manage and develop junior team members (including SDC Kolkata) and liaise with the Mauritius GPP team on issues and enhancements, supporting BD where needed

Requirements

What you’ll need

Excellent written and verbal communication, with a diplomatic approach to resolving issues
Strong time management; able to work under pressure and deliver to tight deadlines
Comfortable prioritising multiple tasks, with a high level of attention to detail
Self-motivated, able to use initiative, collaborate in a team environment, and motivate others

Benefits

Comp & perks

empowered flexibility and a working week split between office, home and client site
private medical cover and 24/7 access to a qualified virtual GP
six volunteering days a year