Director – Experience, Marketing, Sales, Service

PwC

Director of Experience & Marketing at PwC leading marketing transformation programmes. Collaborating with partnerships to enhance customer experiences through AI-powered solutions.

Posted 7/10/2026full-timeLondon • 🇬🇧 United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in marketing transformation, focusing on marketing strategy, technology, and AI-enabled capabilities. Proven ability to lead client projects and collaborate with partners across various sectors, including banking and insurance.

Highest-signal resume keywords

Marketing Transformation ExperienceMarketing Strategy DevelopmentAI-Enabled Marketing Operating ModelsClient Project LeadershipCollaboration with Key Alliances

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Marketing StrategyMarketing TechnologyCustomer Data ManagementAI-Enabled Marketing CapabilitiesMarketing Systems and Processes

Soft Skills

Client Handling SkillsLeadership

Industry Keywords

Consulting Firm ExperienceInternational ExperienceBanking SectorInsurance Sector

About the role

Key responsibilities & impact

lead proposition development of marketing and drive commercial growth
collaborate with key alliances and partners
manage the Marketing practice and build marketing capabilities
deliver strategic Marketing transformation programmes

Requirements

What you’ll need

extensive marketing transformation experience within a large consulting firm with international experience
deep focus on marketing strategy, marketing technology, systems and processes, customer data and AI-enabled marketing capabilities
thought leader in marketing transformation and technology strategy
experience defining and implementing AI-enabled marketing operating models
confidence working across sector verticals such as banking and insurance
excellent client handling skills with experience leading external client projects

Benefits

Comp & perks

empowered flexibility and a working week split between office, home and client site
private medical cover and 24/7 access to a qualified virtual GP
six volunteering days a year and much more