Field Service Representative

Rolls-Royce

Field Service Representative providing local technical support for aircraft engines at RAF Lossiemouth. Resolving issues, managing customer relationships, and ensuring operational reliability.

Posted 6/30/2026full-timeLossiemouth • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates technical competence in aircraft propulsion systems and maintenance, with a strong focus on customer relationship management and regulatory compliance. Capable of providing effective technical support and ensuring customer satisfaction through prompt issue resolution.

Highest-signal resume keywords

Aircraft Propulsion System ExperienceTechnical SupportCustomer Relationship ManagementRegulatory Requirements KnowledgeHND Level Qualification or Equivalent Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportAircraft Propulsion System MaintenanceFleet Data MonitoringIssue ResolutionData Input and Analysis

Soft Skills

ResponsiveFlexibleAgileCustomer Facing

Industry Keywords

Regulatory RequirementsMilitary ComplianceCivil ComplianceCustomer Satisfaction TargetsOperational Disruption Minimization

About the role

Key responsibilities & impact

Provide local technical support in respect of the operation and maintenance for customer engines
Ensure prompt resolution of technical issues thus minimizing operational disruption
Resolve customer technical Issues in line with contractual requirements and provide support to help maintain customer satisfaction/complaint targets and delivery
Input engine events and data highlighting to the wider organisation
Manage the “in service” customer relationships across various levels within the Customer, OEM and Supplier organisations
Monitor and input fleet data to liaise with the customer community

Requirements

What you’ll need

Be technically competent to at least HND level or having equivalent relevant experience
Have experience of aircraft propulsion system and maintenance at ML1 / ML2
Have knowledge of Regulatory Requirements (Military and/or Civil)
Have experience of dealing in a customer facing environment
Have the capability to be Responsive, Flexible and Agile in your work

Benefits

Comp & perks

An inclusive, innovative culture that invests in you
Access to an incredible breadth and depth of opportunities where you can grow your career and make a difference