Customer Success Manager, Health/ Life Sciences Cloud – Pharma/ Med Tech, German Speaking

Salesforce

Customer Success Manager ensuring customer success for Salesforce's Health/ Life Sciences Cloud. Responsible for customer engagement and driving value for Life Sciences clients in the Pharma and Med Tech sectors.

Posted 5/23/2026full-timeDusseldorf • 🇩🇪 GermanyMid-LevelSeniorWebsite

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Hard Skills

SalesforceSalesforce Health CloudSalesforce Life Sciences CloudSaaSproject leadershipsoftware development processdesign methodologiestechnical analysisbusiness requirements mapping

Soft Skills

communicationpresentationinfluencerelationship buildingcustomer advocacyproblem-solvingstakeholder managementcollaborationanalytical thinking

Industry Keywords

Technical Customer SuccessHealth IndustryLife Sciences Industrycross-functional teamscustomer experiencerenewalexpansionfeature enhancementproactive support

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion
Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature
Help your customers achieve their business goals and outcomes on the Salesforce platform by:
Coordinating the completion of the Signature Success catalog of services as required for your customer
Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer
Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation
Communicate the value of Signature Success
Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success
Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues
Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement
Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities

Requirements

What you’ll need

5+ years of relevant industry expertise in Technical Customer Success, SaaS platform use or project leadership
Experience with Salesforce Health or Life Sciences Cloud and/or a competing Health or Life Sciences Industry technology
Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level
Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features
Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners
Knowledge of software development process and design methodologies
Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects
Business level fluency in German and English

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options