Customer Success Manager – Core, Sales & Service Clouds

Salesforce

Customer Success Manager responsible for high-value client relationships at Salesforce. Focused on driving customer adoption of AI-driven solutions and optimizing business success.

Posted 5/27/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$115,200 - CA$158,400 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales CloudService Cloudcase management

Soft Skills

customer accountabilitycustomer satisfactionconsulting skillscommunication skillsrelationship building

Industry Keywords

Customer SuccessSaaSsales processesservice processes

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Ensure customer accountability and satisfaction
Conduct enablement sessions on case management
Drive adoption of Sales and Service Cloud features
Develop strong relationships with stakeholders
Monitor and address customer risks and needs

Requirements

What you’ll need

3+ years of relevant industry expertise in Customer Success, SaaS platform use, or related fields
Strong consulting skills and ability to drive business value
Excellent communication skills
Familiarity with Sales Cloud and Service Cloud
Understanding of sales and service processes

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development opportunities