Senior Customer Success Manager

Salesforce

Customer Success Manager driving quantifiable business impact and engaging complex, multi-org customers. Focused on maintaining customer goals and delivering Salesforce solutions.

Posted 6/16/2026full-timeBangalore • 🇮🇳 IndiaSeniorWebsite

ATS Keywords

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Soft Skills

communication skillspresentation skillsability to handle objectionsnavigating complicated discussionsmentoring

Tools & Technologies

Salesforce

Certifications & Qualifications

AI AssociateAdministratorAdvanced AdministratorPlatform App BuilderSales Cloud ConsultantService Cloud ConsultantData Cloud Specialist

Industry Keywords

Customer SuccessSaaSstrategic consultingbusiness impactcustomer adoptiontechnical health

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Drive quantifiable business impact across complex multi-org Signature customers
Maintain a continual focus on the customer’s business goals
Act as a primary strategic partner to improve customer adoption and technical health
Organize information across multiple work streams and integrate customer priorities
Develop strong working knowledge of Salesforce’s major solutions
Mentor team members to help accelerate their personal development

Requirements

What you’ll need

6+ years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields
Exceptional communication and presentation skills
Ability to handle objections and navigate complicated discussions
Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist)

Benefits

Comp & perks

flexible work arrangements
professional development opportunities