Customer Success Manager, Mulesoft – Public Sector/Federal Civilian

Salesforce

Customer Success Manager at Salesforce responsible for ensuring customer satisfaction and driving adoption of AI-powered CRM solutions. Managing relationships with key stakeholders in the federal civilian sector.

Posted 6/18/2026full-timeWashington • District of Columbia, Virginia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $123,100 - $186,300 per yearWebsite

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Hard Skills

MuleSoft Anypoint PlatformREST APIsAPI Securityintegration use casesAPI design best practices

Soft Skills

customer accountabilitystakeholder managementconsulting skillsproblem solvingstrategic planning

Tools & Technologies

SaaS platform

Certifications & Qualifications

MuleSoft Integration AssociateMuleSoft Developer

Industry Keywords

Customer Success

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables
Coordinate all deliverables the customer is entitled to
Successfully align with and manage both Business and Technical Stakeholders
Drive adoption of MuleSoft features with reps, agents, managers, supervisors, and ops teams
Conduct enablement sessions on opportunity and case management
Partner with more experienced team members to solve complex problems and develop strategic success plans when needed

Requirements

What you’ll need

3+ years of relevant industry expertise in Customer Success, SaaS platform use, or related fields
Strong consulting skills and demonstrated ability to drive business value
Cloud/Platform Requirements: MuleSoft Integration Associate and Developer certifications
3-4 years experience supporting MuleSoft Anypoint Platform
Basic knowledge of REST APIs and API Security
Familiarity with common integration use cases and API design best practices.

Benefits

Comp & perks

time off programs
medical, dental, vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program