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Director, Regional Success Architecture
SalesforceDirector of Regional Success Architecture leading and developing Success Architects at Salesforce. Ensuring high customer satisfaction and driving adoption of Agentforce's capabilities.
Posted 7/2/2026full-timeIndianapolis • Illinois, Washington • 🇺🇸 United StatesLead💰 $171,200 - $273,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in leading customer success teams, driving customer adoption, and managing key performance metrics. Proven ability to build relationships with stakeholders and navigate regional business dynamics.
Highest-signal resume keywords
Customer Success ManagementTeam LeadershipCloud/SaaS Software ExperienceKPI ManagementConsulting/Professional Services Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Satisfaction ManagementMetrics ManagementTeam DevelopmentEscalation ManagementPerformance Analysis
Soft Skills
Relationship BuildingStakeholder EngagementCultural Awareness
Certifications & Qualifications
BA/BS Degree
Industry Keywords
Customer AdoptionValue RealizationProfessional ServicesConsultingManagement Level Experience
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Build, lead, and develop a world-class team of Success Architects.
- Drive customer adoption and value realization.
- Manage key metrics including customer satisfaction (CSAT) and productivity.
- Act as an escalation point for high severity customer issues.
- Ensure KPIs are met or exceeded across global Architect standards.
- Build meaningful and lasting relationships with key stakeholders.
Requirements
What you’ll need- 10+ years in consulting/professional services, customer success, or related customer-facing roles
- 5+ years at management level
- Experience managing teams of 15+ individual contributors
- Cloud/SaaS software experience
- Understanding of regional business dynamics and cultural nuances
- BA/BS Degree in a technical or business field
Benefits
Comp & perks- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program