Community Lead – Senior Technical Architect

Salesforce

Agentforce Community Lead & Sr. Technical Architect driving community strategy and customer engagements within the CSG Professional Services team.

Posted 7/8/2026full-timeRemote • California, New York, Washington • 🇺🇸 United StatesSenior💰 $150,100 - $227,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and delivering technical enablement content and training, with a strong focus on community engagement and support for Agentforce certifications. Proficient in AI-related data integration technologies and the LLM landscape, with excellent communication skills.

Highest-signal resume keywords

Salesforce Agentforce Specialist CertificationTechnical Enablement Content CreationAI-Related Data Integration TechnologiesCustomer-Facing Professional Services ExperienceExcellent Written And Verbal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Enablement Content CreationTraining DeliveryAI-Related Data IntegrationKnowledge Base ManagementLLM Landscape Knowledge

Soft Skills

Community EngagementGuidance Provision

Tools & Technologies

MCPRAGVector DatabasesSearch Indexes

Certifications & Qualifications

Salesforce Agentforce Specialist CertificationAgentblazer Legend Status

Industry Keywords

Professional ServicesConsultingEnablement SessionsWebinarsTraining Events

About the role

Key responsibilities & impact

Develop and execute a strategy to build, grow, and foster a vibrant community of Agentforce practitioners.
Spend approximately 50% of the time as a billable individual contributor on strategic Professional Services customer engagements.
Create and maintain an evolving library of enablement content.
Design and deliver live enablement sessions, webinars, and other training events.
Develop and run initiatives to support CSG employees in achieving Agentforce certifications.
Actively engage with the internal community and provide guidance.

Requirements

What you’ll need

Salesforce Agentforce Specialist certification and Agentblazer Legend status is required.
Experience creating and delivering technical enablement content and training for technical audiences.
Experience with AI-related data integration technologies and concepts, including MCP, RAG and vector databases, search indexes, and knowledge bases.
Comprehensive knowledge of the rapidly evolving LLM landscape.
Experience working in a customer-facing role within professional services or consulting.
Excellent written and verbal communication skills.
BA/BS degree or foreign equivalent in a technical or related field.
Willingness to travel when needed (expected to be less than 10%).

Benefits

Comp & perks

Health insurance
401(k) matching
Paid parental leave
Life and disability insurance
Flexible working hours