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Senior Customer Success Manager – Retail, Consumer Goods
SalesforceCustomer Success Senior Manager specializing in Retail and Consumer Goods at Salesforce. Driving customer success through deep relationships and optimal use of the Salesforce platform.
Posted 7/9/2026full-timeAtlanta • Illinois • 🇺🇸 United StatesSenior💰 $123,100 - $227,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success Management, leveraging strong technical fluency in AI, CRM, and data platforms to drive customer engagement and satisfaction. Proven ability to manage escalations and lead cross-functional teams to achieve business outcomes.
Highest-signal resume keywords
Salesforce CertificationsCustomer Success ManagementTechnical Account ManagementC-Level Executive EngagementCross-Functional Team Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Success ManagementTechnical Account ManagementAI FluencyCRM ProficiencyData Platform ExpertiseDigital Engagement StrategiesCustomer Health Metrics TrackingCustomer Success Scores AnalysisEscalation ManagementCustomer Experience Optimization
Soft Skills
Exceptional Communication SkillsPresentation SkillsInfluence SkillsRelationship BuildingExpectation Management
Tools & Technologies
Salesforce EcosystemSales CloudService CloudData CloudCustomer Success Plans
Certifications & Qualifications
Salesforce AI SpecialistSalesforce AdministratorSalesforce Platform App BuilderSalesforce Sales Cloud ConsultantSalesforce Service Cloud ConsultantSalesforce Data Cloud Consultant
Industry Keywords
Customer SuccessRCGCPGMarket TrendsCustomer Loyalty Insights
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Serve as a trusted advisor, forging deep relationships with your customers and account teams
- Manage expectations and communications through the resolution of major customer incidents
- Orchestrate Customer Success Plan deliverables, ensuring customer experience, renewals, and expansion
- Track and communicate customer health metrics, customer success scores, and overall loyalty insights
- Monitor market and customer trends
- Launch and execute Customer Success Plans; renew and expand across customers
Requirements
What you’ll need- Salesforce Certifications (AI Specialist, Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Consultant)
- Minimum of 8+ years in Customer Success, Technical Account Management, Consulting, or equivalent experience, preferably in RCG and/or CPG
- Demonstrated ability to work with C-level executives and lead conversations at the intersection of technology and business outcomes
- Strong technical fluency across AI, CRM, data platforms, and digital engagement strategies
- Deep understanding of Salesforce’s ecosystem, products, and best practices
- Proven track record leading efforts across large, cross-functional teams to drive customer success
- Exceptional communication, presentation, and influence skills at all organizational levels
- Experience managing escalations and resolving critical customer situations
- Degree or equivalent relevant experience required
Benefits
Comp & perks- time off programs
- medical, dental, vision, mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program