Salesforce

Architect

• Collaborate with Customer Success and Product organizations on long-term solutions
• Partner with strategic customers, assessing their Industry Cloud implementations
• Provide expert recommendations on technical architecture and solution design
• Identify capability gaps and recommend product enhancements
• Simplify complex technical concepts for diverse audiences
• Build strong relationships with internal and external partners

Industry Success Architect

Marketing

• Define and execute channel distribution strategies for key partner marketing messages across email, Partner Community, Slack, social, Salesforce.com, and other emerging channels
• Partner closely with the PMM team to translate campaign strategy, messaging, and positioning into effective channel execution
• Contribute to messaging frameworks and positioning when needed, bringing a PMM sensibility to how content is packaged and delivered across channels
• Orchestrate stakeholder alignment, navigating complex needs and competing priorities to ensure a unified, non-fragmented voice to our partners
• Translate AI-synthesized channel performance data into optimization strategies, adopting a “fail fast” mentality
• Own and manage the martech tools that power our partner communications (including Marketing Cloud Account Engagement), ensuring they're configured, integrated, and operating effectively
• Stay ahead of industry trends, AI-powered tools, and platform innovations to bring fresh thinking to our channel approach
• Drive the team’s AI engine by updating AI notebooks and documentation, sharing hero prompts, and replacing manual execution with automated approaches
• Serve as the Ethical Guardian of AI-driven content, ensuring every automated interaction maintains brand integrity, cultural nuance, and the 'Salesforce touch' that an algorithm might overlook.

Senior Lead, Channel Strategy – Partner Marketing

Content Manager

• define and own Slack's editorial POV
• write and produce anchor thought leadership
• own content for major product launches
• shape Slack's digital content presence
• support executive thought leadership
• establish Slack's editorial standards and content quality benchmarks

Senior Content Strategist, Thought Leadership

Sales

• Drive pipeline and revenue for Salesforce Field Service across Public Sector
• Partner with Account Executives to identify field service expansion opportunities within existing Salesforce accounts and net-new prospects
• Lead discovery and solution design conversations with operational leaders
• Deliver compelling, differentiated demos of Salesforce Field Service
• Develop and execute account strategies that articulate clear ROI
• Navigate competitive displacements against FSM-specific vendors
• Collaborate with the broader ecosystem to build winning proposals and customer success plans
• Represent Salesforce Field Service at industry events, executive briefings, and customer advisory boards

Field Service Sales Specialist – Public Sector

Risk

• Own end-to-end APM data governance, including the Product and Industry dimensions
• Manage the full lifecycle of a multi-tier APM hierarchy from creation and validation to error resolution
• Partner with DET on custom SQL query updates
• Lead UAT and define structural design requirements needed to migrate all hierarchies and allocations
• Serve as the formal Product approver for all Pricing and Packaging Operations cases
• Define and maintain Product Allocation fields in Org62 CRM
• Lead data execution for Product as a part of the annual Go-For-Growth (G4G) process
• Ensure all new SKUs are properly positioned across multi-tiered product structures

Senior Manager, Data Operations – Governance

Manager

• Serve as a Space Planning point of contact for the India region and oversee space planning activities to align real estate strategy with business unit goals and objectives.
• Develop and recommend scenario plans to support the expansion and contraction of the portfolio in alignment with the needs of the business at the site level including new office builds, restacks, refreshes, migration plans and alternative workplace solutions.
• Facilitate business engagement across all levels of management, gather client requirements and provide space planning solutions to meet business unit day-to-day occupancy needs.
• Analyze attendance and utilization data to support and inform space strategy and occupancy planning across the India region and at the building and floor level.
• Manage space planning related escalations while partnering with Workplace Services and REWS Business Partners to deliver solutions and communicate to key stakeholders.
• Create executive level presentations including blocking and stacking plans, data analysis and visualization, hybrid work solutions and space programming concepts for key stakeholders and REWS senior leadership.
• Collaborate with Global Space Strategy and Planning Regional Leads to deliver global initiatives supporting alignment of space planning processes, tools and reporting.
• Support the Regional Space Planning Lead in the development of space strategy recommendations to optimize the portfolio, enhance operational efficiency and cost-effectiveness across the region.
• Produce and present consistent reporting for the region including key occupancy metrics, trends, space utilization, attendance, forecasted growth and regional portfolio performance to key stakeholders.
• Deliver campus/building stack, block and migration plans for all sites within the region on a quarterly basis or as needed.
• Conduct post-restack and project analysis to enhance process improvements and deliver exceptional customer experiences.
• Maintain and ensure accurate occupancy data within the Computer-Aided Facility Management (CAFM) platform.
• Oversee space and neighborhood allocations and establish desk sharing target ratios.
• Assist the Regional Space Planning Lead and REWS Strategy to develop and maintain headcount forecasts and translate business needs into strategic mid-range (2-3 years) site plans.
• Support REWS Strategy with supply and demand analysis at the site-level for the region.
• Collect feedback on flexible and hybrid work and provide recommendations and solutions to meet business specific challenges.
• Support REWS Strategy with supply and demand analysis at the site-level for the region.
• Oversee the implementation of space and occupancy pilots; document key learnings; Partner with Workplace Innovation on future pilots and special projects to enhance the customer experience.
• Recommend, socialize and enforce space policies, standards and procedures.
• Support physical space and occupancy audits for the region.

Manager – Space Planning

Engineering Manager

• Lead and manage complex software contract negotiations with vendors to ensure favorable terms and conditions
• Collaborate with legal, finance, and procurement teams to review and finalize software contracts
• Oversee the end-to-end software procurement process, including vendor selection, RFPs, and contract execution
• Develop and implement software asset management policies, procedures, and best practices
• Conduct regular audits to verify software usage and identify potential risks or discrepancies
• Manage relationships with software vendors, ensuring high levels of service and support
• Generate and analyze reports on software usage, costs, and compliance
• Partner with IT, Finance, Procurement, and Legal teams to co-create software management strategies

Manager, Software Asset Management

Full-stack Engineer

• Lead cross functional initiatives across Electron and at Slack associated with increasing developer productivity, OS level stability, performance, or security
• Contribute to key architectural decisions to adapt our existing frontend and desktop infrastructure
• Thrive in ambiguity, offering solutions to problems
• Maintain and improve the core systems that power the Slack desktop client and Electron framework
• Build a safe space for learning and serve as a skilled and trusted mentor
• Collaborate with teammates across engineering to identify, define, and solve strategically important initiatives

Staff Software Engineer, Electron & Browser Infrastructure

Social Media Manager

• Own end-to-end social media strategy and execution for Agentforce Commerce
• Design and produce social content using Figma
• Manage the full content calendar through Sprout Social
• Lead and scale the employee advocacy program
• Partner with stakeholders across the business to support live events
• Use data and community insights to continuously test, learn, and improve performance

Senior Social Media Manager

Artificial Intelligence

• Identify, evaluate, and implement AI-driven solutions that improve operational efficiency, productivity, and business outcomes.
• Design and optimize workflows that incorporate generative AI, machine learning, automation, and intelligent knowledge retrieval.
• Lead continuous improvement initiatives across operational functions, leveraging AI technologies to reduce manual effort and increase scalability.
• Monitor emerging AI technologies and recommend practical applications aligned with organizational goals.
• Drive adoption of new Salesforce capabilities (Agentforce, Tableau, Data Cloud) within operations workflows.
• Support and enhance systems, tools, and processes used for bid management, proposal development, framework management, and contract-related operations.
• Manage and improve knowledge repositories, content libraries, and structured information sources used across operational functions.

AI Operations Engineer

Program Manager

• This role requires someone who is a relationship builder and an operational thinker; someone who is fluent in the best practices of user experience and design delivery, and who wants to empower the Experience Design team to partner with our product teams in a sustainable and healthy way.
• You will operationalize how our design and real search team works together, and create rituals and cadences that foster team connection, a shared purpose, and a collaborative UX community.
• You’ll create new processes and frameworks that help Experience teams define, prioritize, and review its work, and then bring this work forward for consumption by Salesforce’s other UX teams.
• You will connect the dots between our product teams’ roadmaps and UX’s priorities and deliverables, helping both groups manage design dependencies and deliver successfully.
• You’ll liaise with design leadership and build strong partnerships with cross-functional stakeholders.
• You will be the point-of-contact for a complex network of business units and functions, and own regular communications up, down, and out to assure alignment and clarity of goals.
• You’ll be the strategic nerve center of the product UX’s leadership team, coordinating reviews, leading team events, and coordinating presentation material for partner audiences.

Principal Design Program Manager

Product Manager

• Define and own the product vision and roadmap for Agentforce Public Sector applications globally.
• Extend the portfolio from business mission apps into operational mission apps across Defense, IC, and Aerospace.
• Champion secure, adaptable capabilities from edge to cloud, ensuring solutions meet the rigorous requirements of government and defense environments.
• Surface commercial innovations derived from public sector R&D back into Salesforce's broader product portfolio.
• Lead packaging and pricing strategy to optimize market competitiveness and drive growth across public sector segments.
• Partner cross-functionally with Engineering, Sales, Legal, and Go-to-Market teams to deliver and scale solutions.
• Represent Missionforce product strategy with senior executives, government stakeholders, and strategic partners.
• Identify and recommend M&A opportunities to accelerate and innovate the product roadmap and delivery.
• Lead post-acquisition product integration efforts.
• Serve as an external thought leader, speaking at industry forums, engaging with agency customers and partners, and representing Missionforce's vision.
• Build and develop a high-performing product management team aligned to Missionforce's mission.
• Act as an internal educator and change agent, influencing alignment across Product, Engineering, Finance, Legal, Sales, and Operations on the unique requirements of public sector software.

VP, Product Management – Agentforce Public Sector

• Own and drive the vision, strategy, and roadmap for MuleSoft's Omni Gateway offering, aligning it with broader platform direction and market needs.
• Translate enterprise business needs into clear technical requirements and compelling product solutions.
• Build prototypes, run POCs, and lead exploratory initiatives to validate ideas and de-risk roadmap bets before committing engineering investment.
• Lead deep-dive demonstrations of the gateway and the broader platform portfolio for customers, partners, and internal stakeholders.
• Engage directly with customers - holding substantive conversations with both technical practitioners and business decision-makers to understand pain points, gather feedback, and shape the product accordingly.
• Partner cross-functionally with engineering, pre-sales, marketing, customer success, and program management to bring the roadmap to life and ensure cohesive go-to-market execution.
• Stay ahead of the API management and agentic AI landscape, monitoring competitive moves and emerging standards to keep Omni Gateway at the forefront.
• Leverage AI-assisted tools like Claude Code or Codex to rapidly prototype, build POCs, and produce demo assets—using AI tooling as a force multiplier to move from idea to working artifact faster.

Senior Product Manager – API Management

• Lead cross functional initiatives across Electron and at Slack.
• Contribute to key architectural decisions to adapt existing frontend and desktop infrastructure.
• Maintain and improve the core systems that power the Slack desktop client and Electron framework.
• Build a safe space for learning and serve as a skilled and trusted mentor to engineers.
• Collaborate with teammates across engineering to identify and solve strategically important initiatives.

Customer Success Manager

• Lead the strategy for Signature Success Plan delivery across Customer Success Managers (CSMs)
• Research, synthesize, and develop insights and actions from market intelligence and customer feedback
• Hire, coach, manage, and support a diverse team
• Accomplish Signature delivery across a given book of business
• Measure success through customer and employee sentiment, retention, and adoption

Industry Success Architect

Senior Lead, Channel Strategy – Partner Marketing

Senior Content Strategist, Thought Leadership

Field Service Sales Specialist – Public Sector

Senior Manager, Data Operations – Governance

Manager – Space Planning

Manager, Software Asset Management

Staff Software Engineer, Electron & Browser Infrastructure

Senior Social Media Manager

AI Operations Engineer

Principal Design Program Manager

VP, Product Management – Agentforce Public Sector

Senior Product Manager – API Management

Staff Software Engineer, Electron & Browser Infrastructure

Director, Customer Success Management