Salesforce

Account Executive

• Cultivate and maintain enduring relationships with Higher Education clients
• Utilize data analysis to pinpoint areas for improvement and make data-driven recommendations.
• Provide regular progress updates to management regarding client accounts.
• Monitor and report on key performance metrics, including client retention and revenue growth.
• Maintain a high level of client satisfaction by consistently exceeding expectations.
• Work collaboratively with internal teams to devise solutions for complex challenges.
• Address and resolve client issues in a timely and efficient manner.
• Keep clients informed about new product features, updates, and enhancements relevant to their needs.
• Identify growth opportunities within existing accounts and work towards expanding Salesforce services.
• Collaborate closely with clients to formulate customized account strategies.
• Educate clients on how Salesforce can empower them to streamline operations and enhance service delivery.
• Stay informed about industry trends, government regulations, and competitive offerings.
• Develop an in-depth understanding of Salesforce products and solutions.
• Conduct regular meetings and check-ins to assess client satisfaction and identify areas for improvement.
• Act as the primary point of contact, ensuring that client inquiries and concerns are addressed promptly.

Named Account Executive, Higher Education

Full-stack Engineer

• Maintain, debug, and optimize the legacy React Planner engine
• Transition into designing and building new reasoning features
• Build and own end-to-end scalable services
• Drive system efficiencies through automation
• Participate in periodic on-call rotations
• Collaborate with Product Managers, Application Architects, Data Scientists, and Deep Learning Researchers

Software Engineering, SMTS

Technical Recruiter

• Own full-cycle recruiting for technical roles across our Technology, Customer Success, and Professional Services organizations
• Source and engage candidates through inbound and outbound channels, partnering with our Talent Attraction team to manage sourced pipelines
• Proactively identify, pipeline, and qualify talent based on job requirements, business priorities, and defined competencies
• Develop and execute recruiting strategies that fill current openings while building a robust, future-ready candidate pipeline
• Partner closely with business leaders to deeply understand hiring needs and deliver qualified talent efficiently
• Collaborate with sourcing partners, recruiting coordinators, and peer advisors to deliver an efficient, high-touch candidate experience
• Build trusted relationships with candidates and senior stakeholders — pushing back when needed, advising on tradeoffs, and bringing data and market intelligence that sharpens hiring decisions

Senior Technical Recruiter

• Partner with Product Managers and Designers to ideate, build, and launch new features for our developer ecosystem
• Build and ship high-quality, production-grade software using modern engineering practices
• Design and orchestrate complex systems where AI agents integrate seamlessly into human workflows
• Mentor engineers and provide thoughtful, in-depth code reviews

Full Stack Engineer, Staff

Solutions Engineer

• Coordinate and lead the entire solution cycle through close collaboration with other teams.
• Understand the customer’s needs, and establish Salesforce’s product as the best solution that solves unique challenges.
• Convey a deep understanding of the client’s industry and technology as it pertains to Salesforce’s solutions.
• Develop and deliver innovative custom solutions, build and present customized demos of Salesforce products including solution concepts to key decision-makers to address their business issues and needs showing business value.
• Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position.
• Attain quarterly and annual objectives assigned by management.
• Respond efficiently to RFPs.
• Lead the technical side of the sales cycle.
• Have a strong curiosity about growing your career and participating in our internal training programs and mentorship initiatives.

Lead Account Solution Engineer – Public Sector

Analytics Engineer

• Champion the development of canonical, single-source-of-truth golden data assets that serve Customer Success teams across, Customer Support, Digital Success, Training, Certifications, Success Guides and Architects.
• Build self-serve data capabilities that empower users to access, explore, and act on trusted data with minimal friction
• Partner with leadership across the company to identify and prioritize the highest-value opportunities where data products can improve decision-making, automate workflows, and accelerate growth
• Work across Data Engineering, Architecture, Platform, and Governance teams within IT as well as our key partners in Analytics & Data Science to ensure data products are scalable, reliable, and aligned with enterprise data standards
• Own the target-setting process and success metrics for the CS portfolio, using data to demonstrate impact, ROI and continuously raise the bar
• Establish and evolve product development practices across the team, including roadmap planning, backlog management, agile delivery, and cross-functional coordination
• Influence external product roadmap with best internal practices through effective storytelling, clear documentation, enablement programs, and change management
• Data Instrumentation & Strategy: Defining what data needs to be collected to measure product success.
• Data Governance & Ethics: Managing data privacy (GDPR/CCPA) and ensuring the ethical use of AI/ML models.
• Defining "North Star" Metrics: Moving beyond vanity metrics to find the data points that actually correlate with long-term growth.

Senior Analytics Engineer

Product Designer

• Manage and develop a team of talented designers
• Mentor, coach, and develop individuals
• Set the design vision for a product
• Drive large-scale design initiatives across multiple application experiences

Senior Manager, User Experience

Product Manager

• Define and drive product requirements
• Lead with data and AI
• Partner on GTM
• Engage customers and field teams
• Run effective scrum ceremonies
• Champion the customer

Director of Product Management, Tableau AI

• Build, coach, and scale a team translating complex data into AI strategies
• Drive a Data First strategy for trusted, governed data foundations
• Maximize team engagement, alignment, deal orchestration, and value-based selling
• Coach team on prioritizing key decision-makers and business outcomes
• Develop strategic deal planning and disciplined deal strategy
• Coach independent positioning of multi-ecosystem architectures
• Build a structured approach to discovery, value validation, and project monitoring

Manager, Solution Engineering – Informatica Data Foundations

Architect

• Lead customers through the successful onboarding, implementation, and adoption of the Qualified Agentic Marketing Platform and Piper the AI SDR
• Partner with customer stakeholders across Marketing, Sales, RevOps, and IT to design scalable inbound pipeline generation strategies
• Architect and implement Qualified solutions that integrate deeply with Salesforce, marketing automation platforms, routing workflows, and GTM systems
• Guide customers through the configuration and optimization of AI-powered buyer engagement experiences across web and email channels
• Translate customer business objectives into technical solution designs, conversational flows, segmentation strategies, qualification logic, and AI SDR goals
• Consult with Enterprise Architects, RevOps teams, and technical administrators to establish scalable data models, integrations, governance, and operational best practices
• Drive customer enablement by educating teams on agentic marketing strategies, AI SDR operations, inbound conversion optimization, and pipeline acceleration best practices
• Analyze buyer engagement, conversion performance, pipeline impact, and adoption trends to deliver strategic recommendations and ongoing optimization plans
• Conduct Executive Strategic Business Reviews (ESRs) and strategic roadmap discussions with customer stakeholders to demonstrate business impact and align on future growth opportunities
• Partner cross-functionally with Product, Engineering, Sales, and Marketing teams to surface customer feedback, influence platform innovation, and improve implementation outcomes
• Act as a trusted advisor to customers throughout their lifecycle, helping them maximize platform value, accelerate time-to-pipeline, and achieve measurable business outcomes
• Support expansion and renewal conversations by identifying opportunities for deeper platform adoption and increased business impact
• Stay at the forefront of AI-driven go-to-market innovation, bringing new ideas and industry best practices to customers and internal teams

Success Architect

QA Automation Engineer

• Design, implement, and operate Python-based playbooks, actions, integrations, and agents on the Luna platform
• Partner directly with GSOC CSIRT analysts and incident responders to translate their tradecraft into trustworthy, auditable automation
• Extend Luna's agentic capabilities into the GovCloud environment
• Use AI-assisted software development tooling fluently and intentionally
• Drive end-to-end ownership of the work you build: scoping, design, implementation, testing, deployment, observability, on-call support, and post-incident hardening
• Raise the bar for the team's engineering practices
• Support the team's engineering excellence by performing code reviews and mentoring other engineers
• Business hour on-call to support software services owned by the team
• Build and ship high-quality, production-grade software using modern engineering practices.

Senior Software Engineer – Agentic & Automation Engineering

Manager

• Define the 'single source of truth' strategy for Solution Engineering data in partnership with the Global Analytics team
• Own the design and governance of the datasets, views, and data pipelines required to track SE program performance at scale
• Architect and own scalable dashboards (Tableau, CRM Analytics) as well as MCP datasets that deliver real-time visibility into program health for stakeholders from operational leads to executive leadership
• Own the analytical narrative around Solutions Engineering activity and outcomes, surfacing trends in productivity, pipeline influence, and engagement
• Develop and maintain a clear point of view on how SE activity correlates with deal outcomes (conversion rates, cycle time, ACV) to validate and communicate organizational impact
• Lead analytics for the Solutions Tools Program, developing a perspective on adoption trends and the business impact of AI-assisted workflows
• Translate complex data into actionable, executive-ready insights
• Lead the development of data narratives and presentations for Quarterly Business Reviews (QBRs) and executive updates, with direct accountability for data accuracy and strategic framing
• Own global Solutions capacity modeling and deliver GTM and headcount recommendations to operating units with a clear analytical rationale
• Identify and resolve systemic gaps in data collection and operational processes, driving improvements that increase data quality and reliability across the organization

Senior Manager – Specialization CoE

• Lead the Solution Cycle – Collaborate closely with account executives, product specialists, and partners to drive the technical aspects of the sales cycle from discovery to close.
• Understand Institutional Needs – Engage with education institutions to deeply understand their unique challenges and strategic goals, mapping them to Salesforce’s solutions.
• Position Salesforce as a Strategic Partner – Clearly articulate how Salesforce platform and products, including but not limited to Agentforce for Education, align to institutional initiatives.
• Apply Industry and Technical Expertise – Translate education business processes into impactful technology solutions, differentiating Salesforce capabilities to both technical and non-technical stakeholders.
• Support RFP and Proposal Processes – Lead the technical response to RFPs and RFIs, ensuring alignment with institutional priorities and clearly demonstrating Salesforce’s value.
• Collaborate Across Teams – Work effectively with account teams, solution specialists, professional services, and Salesforce partners to align Salesforce solutions with institutional needs.
• Stay Ahead of Industry Trends – Continuously build expertise in education challenges and technology trends, incorporating insights into solution recommendations.
• Achieve Performance Goals – Meet quarterly and annual objectives related to customer engagement, solution development, and revenue contribution (NNAOV).
• Invest in Professional Growth – Participate in training, certifications, and mentorship programs to continuously enhance expertise and effectiveness in the role.
• Drive Consumption & Value Realisation - Support consumption and activation efforts — including account QBRs, health checks, and technical workshops — to drive product adoption, NCR, and reduce attrition risk.
• Consumption Estimation & Use Case Scoping - Partner with account teams to define and document use cases, estimate credit consumption, and build consumption plans that set customers up for successful adoption of AI and Data products.

Solution Engineer – Higher Education

Client Partner

• identify and create new qualified opportunities within the current customer base
• engage with the license sales team and customers using a consultative selling approach
• create compelling visions and communicate entry-point service solutions
• collaborate with business development and core selling teams on account strategy

Associate Account Partner

Executive Assistant

• manage complex calendars based on Executive preferences
• manage and triage executive inboxes
• support executives with Slack communications
• set up and manage virtual meetings
• act as a champion for early adoption of AI and automation
• plan smooth travel itineraries and submit expense reports
• raise Purchase Orders and navigate procurement systems
• lead team projects and organize events
• develop strong relationships across Salesforce
• support colleagues during periods of PTO