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Senior Manager, Fraud – Debit Card Operations
skillventory - A Leading Talent Research FirmSenior Manager overseeing fraud detection operations at Fidelity. Shaping operational foundations and leading policy development to combat fraud risks in debit card operations.
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
fraud detection operationsfraud risk managementworkflow designpolicy documentationprocedure documentationmonitoring methodologiesproject management
Soft Skills
strong written communicationstrong verbal communicationleadershipinfluencing outcomesorganizational skills
Certifications & Qualifications
Bachelor’s degreeFINRA 7FINRA 63Supervisory 9/10Supervisory 24
Industry Keywords
debit card industryfraud schemesregulations
About the role
Key responsibilities & impact- Help shape the operational foundation for new fraud detection capabilities while strengthening existing processes, controls, and workflows across GFDO.
- Support Fidelity’s transition toward in-house debit card fraud detection.
- Represent GFDO across cross-functional planning calls and design sessions, ensuring operational requirements, risk considerations, and workflow needs are fully understood and incorporated into the future-state model.
- Lead the development of policies, procedures, playbooks, and readiness documentation.
- Operate with a high degree of ownership, translating strategic goals into practical workflows and documentation while ensuring GFDO is well-positioned to scale new detection operations.
- Influence decisions across various business partners.
Requirements
What you’ll need- Bachelor’s degree in business, analytics, finance, or a related field, or equivalent work experience.
- Knowledge of Debit Card industry/ Regulations a plus
- Deep knowledge of fraud detection operations and fraud risk management.
- Strong understanding of fraud schemes and monitoring methodologies.
- Experience designing or documenting workflows, procedures, or policies.
- Strong written and verbal communication skills.
- Ability to lead cross-functional discussions and influence outcomes.
- Strong project management and organizational skills.
- FINRA 7/63 required
- Supervisory 9/10 or 24 needed within 6mos
- Openness to future direct reports as the organization evolves.
Benefits
Comp & perks- Health insurance
- Paid time off
- Professional development opportunities