Principal Configuration Management Analyst – CSDM

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Configuration Management Analyst focusing on CSDM implementation at Fidelity, enabling data integrity and maturing processes in IT infrastructure.

Posted 6/30/2026full-timeWestlake • New Hampshire, Texas • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Configuration Management, focusing on Common Service Data Model (CSDM) implementation and ServiceNow platform utilization. Proven ability to analyze data and processes while mentoring teams on ITIL practices and policies.

Highest-signal resume keywords

CSDM ImplementationServiceNow PlatformITIL ProcessesData AnalysisITSM Service Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProcess AnalysisConfiguration ManagementCSDMITILService Management

Soft Skills

MentoringEngagement

Tools & Technologies

ServiceNow

Industry Keywords

Configuration ManagementCMDBITSM

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Assist the Configuration Management CoE, with a strong focus on Common Service Data Model (CSDM) implementation
Support CMDB updates and analysis, and drive CSDM adoption across IT configuration data
Engage with strategic projects to ensure Configuration Management can deliver required functionality within project timeframes
Mentor the organization on CM services, concepts, policies, and procedures

Requirements

What you’ll need

3 plus years of data / process analysis experience
Strong understanding of the ServiceNow platform and ITIL processes
3 plus years of ITSM / ITIL service management related work experience
Experience with CSDM and operational use within ServiceNow CMDB

Benefits

Comp & perks

Health insurance
401(k) matching