Client Service Manager

skillventory - A Leading Talent Research Firm

Client Service Manager managing benefits administration and collaborating with internal teams for 401K clients. Driving quality control and service resolution in a dynamic environment.

Posted 7/8/2026full-timeGreenwood Village • Colorado, Kentucky, New Hampshire, New Mexico, Utah • 🇺🇸 United StatesMid-LevelSenior💰 $66,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in benefits administration, particularly in Defined Contribution, HSA, and Non-Qualified plans, while effectively managing client relationships and resolving service issues. Strong communication and interpersonal skills are essential for collaborating with internal partners and delivering on contractual commitments.

Highest-signal resume keywords

Benefits AdministrationDefined Contribution KnowledgeHSA ExperienceClient Facing Role Experience401(k) Regulations Understanding

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Benefits AdministrationDefined ContributionHSANon-Qualified PlansPlan Administration Quality Review401(k) RegulationsOutsourcing AdministrationRetirement Experience

Soft Skills

Effective CommunicationInterpersonal SkillsCustomer Service ApproachProblem Solving

Industry Keywords

Plan ProvisionsService IssuesContractual CommitmentsOperational ContactBusiness Acumen

About the role

Key responsibilities & impact

Main operational contact for benefits administrators
Collaborate with service team and internal partners to deliver on contractual commitments
Work closely with specialized operational groups to implement plan provisions and problem solve issues
Responsibility for daily review of plan administration quality for Defined Contribution, HSA and Non-Qualified plans
Manage plan administration to perform to standards and performance guarantees
Raise and participate in the resolution of service issues appropriately

Requirements

What you’ll need

Bachelor’s degree preferred; work experience and strong business acumen required
Defined Contribution, Non-Qualified and HSA knowledge and experience required
5+ years of benefits administration, outsourcing administration or retirement experience required
3+ years of experience in a client facing role highly desired
Proven understanding of 401(k) regulations and their application to plan administration
Effective oral and written communication skills
Ability to manage client issues
Strong interpersonal skills and customer service approach

Benefits

Comp & perks

comprehensive health care coverage and emotional well-being support
market-leading retirement
generous paid time off and parental leave
charitable giving employee match program
educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career