Field Manager – Market Transformation

Softcard (acquired by Google)

Field Manager driving on-site execution of market transformation initiatives in retail operations. Supporting teams in achieving operational continuity and excellent customer service.

Posted 6/5/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $103,000 per yearWebsite

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

retail operationsproject managementoperational plansperformance metricsdata analyticsinventory upgradesstore implementation projectstransformation objectivescontinuous improvementcustomer service excellence

Soft Skills

leadershipcommunicationproblem-solvingdecision-makingorganizational skillstime managementself-motivationinitiativeprofessionalismsound judgment

Tools & Technologies

Market Transformation PlaybookTransformation Management Office (TMO)Store Success Team (SST)

Industry Keywords

field leadershipstakeholder engagementstore cohortcustomer experienceoperational consistency

About the role

Key responsibilities & impact

Serve as the on-site leader to ensure 100% execution of all elements in the Market Transformation Playbook across assigned stores.
Support assigned NAPA Region as a key field resource to enable transformation objectives and initiatives.
Personally complete critical in-store tasks requiring specialized oversight, including documenting store conditions and readiness prior to project start.
Oversee and coordinate third-party labor teams executing initiatives such as Inventory Upgrades and Store Implementation Projects, directing efforts outside existing NAPA functional leadership scope.
Act as primary field liaison, conveying feedback from stores and market leadership to the Transformation Management Office (TMO) to inform continuous improvement of the Market Transformation Playbook.
Provide supplemental on-site support for transformation markets outside the primary assigned region as necessary to maintain continuity of TMO presence.
Collaborate with Regional Vice Presidents and Market Directors to lead iterative TMO initiatives ("go-backs") and sustain store-level transformation presence after initial project phases.
Regularly partner with Market Directors (Stores & Sales) to review and report on performance metrics and transformation progress by store cohort.
Monitor transformation progress closely, identifying initiatives that fall short of targets and communicating root causes to relevant stakeholders.
Serve as the field conduit between focus stores and the Store Success Team (SST), escalating and facilitating resolution of store issues beyond transformation scope to prevent recurrence.
Refrain from managing teams owned by other NAPA leadership functions (e.g., Real Estate) or engaging in work outside the Market Transformation Playbook or assigned stores.

Requirements

What you’ll need

Minimum of 3 years of experience in retail operations, field leadership, or project management.
Proven ability to drive operational plans, lead teams, and manage change within a store environment.
Strong commitment to customer service excellence and delivering a positive customer experience.
Demonstrated professionalism, sound judgment, and a robust work ethic.
Excellent verbal and written communication skills, with ability to engage and influence stakeholders at all levels.
Skilled problem-solving and decision-making capabilities, with focus on operational consistency.
Effective organizational and time management skills, with sense of urgency and ability to meet deadlines.
Self-motivated with initiative and continuous improvement mindset.
Strong business acumen, utilizing data and analytics to support informed decision-making.

Benefits

Comp & perks

Health Insurance: Comprehensive medical, dental, and vision plans.
Retirement Plan: 401(k) with company match.
Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave.
Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.