Softcard (acquired by Google)

Engineer

• Designs and implements equipment and tooling for production processes
• Oversees generation and maintenance of CAD drawings for tooling and equipment design
• Provides support for design and development of new belting products
• Creates and implements process standards and specifications
• Utilizes Lean Manufacturing tools to help advance operational Continuous Improvement

Manufacturing Engineer

Outside Sales

• Drive growth of company-owned NAPA Auto Parts stores
• Promote NAPA products and programs to Wholesale Customers
• Work with store manager to increase sales
• Identify customer needs and align solutions
• Engage customers through eSales programs

Outside Sales Professional

Business Development Rep

• Expand Under Car product sales to current and new customers
• Communicate and execute strategic initiatives and sales promotions
• Provide training to store employees on NAPA Under Car programs
• Build long-term relationships with store owners
• Manage category specific sales blitz’s in assigned territory
• Achieve territory sales quotas

Business Development Manager – Undercar Sales

• Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profits.
• Promote the entire line of NAPA products and programs to Wholesale Customers.
• Work with local Store Manager to develop plans to increase sales and proactively initiate, contact, manage and develop leads on a local basis.
• Identify specific needs of customers and align solutions with NAPA's offerings.
• Work with manufacturer's representatives to improve program offerings and grow customer knowledge of lines.
• Engage customers and keep them connected through all of NAPA's eSales programs.
• Perform educational seminars, clinics and presentations on NAPA product lines and services.
• Maintain customer satisfaction and provide strong customer service including solving customer problems, complaints and questions in person or by telephone.

• Develops and maintains relationships with new and existing commercial & wholesale customers both in-store and in the field.
• Conducts regular sales calls and visits to body shops, dealerships, and industrial customers.
• Provides expert product knowledge and recommendations on NAPA’s PB&E products and services.
• Identifies customer needs across multiple sales channels and presents the full NAPA solution to increase category sales and improve customer satisfaction.

Business Development Manager, Paint Body & Equipment

Customer Support

• Responsible for calls of a non-routine nature that require deviation from standardized procedures.
• Handle situations that may require additional research based on customer response.
• Ensure customer expectations are accurately determined and fully met.
• Develop and broaden relationships within customer organization to understand needs and wants.
• Function as the inside half of the sales team to ensure transactions are error-free.
• Provide guidance and technical advice to less experienced Customer Service Representatives.
• Respond to customer inquiries, provide quotes, and take orders via various methods.
• Relate to all technical customer support activities within the business.
• Proactively generate sales and promote products to existing customers.
• Responsible for maintaining effective relationships with current and potential customers.

Customer Service Representative

Full-stack Engineer

• Develop software applications based on approved design
• Perform basic problem resolution analysis and correction
• Correct system problems as directed by manager
• Ensure projects are delivered on time and according to specifications
• Use standard coding techniques to ensure application performance meets requirements
• Work as part of a team for most projects

Senior Software Developer

• develops information systems by designing, developing, and installing software solutions
• conducts systems analysis and recommends changes in policies and procedures
• manages trouble ticket resolution for multiple applications
• provides production support of applications by troubleshooting issues
• codes programming logic for new or existing solutions software or applications
• monitors quality and performance of applications through testing and maintenance