Senior Support Engineer – Data & Analytics Operations, Cloud, Data Warehouse

Sun Life

Sr. Support Engineer responsible for operational support and safeguarding client data in Cloud/Data Warehouse operations.

Posted 6/18/2026full-timeNorth York • 🇨🇦 CanadaSenior💰 CA$90,000 - CA$140,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DatawarehouseBusiness IntelligenceETL ToolsInformatica PowerCenterInformatica Intelligent Data Management CloudMainframe technologiesTSOZEKEJCLCOBOL

Soft Skills

analytical skillsleadershipcommunicationcollaborationinfluenceproblem-solvingcoachingstakeholder engagementoperational improvementdocumentation

Tools & Technologies

Microsoft SQL ServerOracleDB2flat filesWindows SQL ScriptingUnix SQL ScriptingSAP Universe DesignerSAP Web IntelligenceSAP Crystal ReportingGitHub Copilot

Industry Keywords

Incident ManagementProblem ManagementChange Managementoperational supportapplication performancedata discrepanciesSLAproduction jobsproject developmentsupport engineering

Tech Stack

Tools & technologies

CloudETLInformaticaMS SQL ServerOracleSQLUnix

About the role

Key responsibilities & impact

Work with stakeholders, business leaders to influence, impact, and deliver on operational improvements, incidents, assignments & solutions that are complex and strategic in nature
Act as Operations Lead working with project development teams to ensure transition of operational support
Maintain and support end-to-end application operations
Monitor and support jobs and application performance
Use excellent analytical skills to dive into the processes we support to resolve complex data discrepancies or job failures
Lead, monitor, identify and implement operational improvements
Develop an understanding of the business applications supported as well as the business direction
Ensure compliance with Incident, Problem and Change Management policies and processes
Deploy enhancements to production jobs using DevOps tools
Ensure appropriate prioritization and resolution of defects in accordance with agreed upon SLA
Provide on-going communication to key stakeholders to ensure they are aware of significant changes in a timely manner
Provide technical documentation that includes design and operational support documentation
Deliver innovative solutions by leveraging data and technology
Engage, influence and work collaboratively with Project Teams, Operation teams and vendors
Proactively share knowledge and coach others to build the support engineering community

Requirements

What you’ll need

4+ Years of experience with Datawarehouse & Analytics technologies is required
Datawarehouse (DW) and Business Intelligence (BI) environments
ETL Tools: Informatica PowerCenter/Informatica Intelligent Data Management Cloud (IDMC)
Mainframe technologies; TSO, ZEKE, JCL, COBOL
Databases: Microsoft SQL Server, Oracle, DB2, flat files
Knowledge/Experience in Windows and Unix SQL Scripting
SAP technologies: Universe Designer, Web Intelligence, Crystal Reporting
Experience using GitHub Copilot

Benefits

Comp & perks

Competitive salary and bonus structure influenced by market range data
Pension, stock, and savings programs to help build and enhance your future financial security
An environment of continuous learning and improvement
Flexible hours and periodic work from home options