AVP, New Business and Underwriting

Sun Life

AVP of New Business & Underwriting at Sun Life leading the NB/UW value chain and ensuring high-quality service delivery across channels. Responsible for talent strategies and driving improvements in service outcomes.

Posted 7/2/2026full-timeWaterloo • 🇨🇦 CanadaLead💰 CA$140,000 - CA$225,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading large-scale operations within the insurance or financial services sector, focusing on underwriting and new business processes. Proven ability to drive transformation initiatives and enhance service performance through strategic execution and leadership development.

Highest-signal resume keywords

Large-Scale Operations LeadershipUnderwriting ExpertiseService Performance ImprovementChange Leadership CapabilityTalent Strategy Execution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

End-to-End Insurance ProcessesProcess StandardizationGovernance and AccountabilityPerformance ManagementWorkforce Planning

Soft Skills

Strategic ThinkingChange LeadershipTeam BuildingHigh-Performing Culture Development

Industry Keywords

InsuranceFinancial ServicesClient ExperienceService DeliveryOperational Redesign

About the role

Key responsibilities & impact

Lead the full NB/UW value chain from application submission through underwriting to policy issuance.
Ensure consistent, high-quality service delivery across all client segments and distribution channels.
Deliver measurable improvements in cycle time, productivity, and service outcomes.
Drive standardized processes and segmentation-based service models to improve efficiency and experience.
Establish strong governance, accountability, and performance management disciplines across teams.
Shape and execute talent strategies, including workforce planning, capability development, and leadership succession.

Requirements

What you’ll need

Proven experience leading large-scale operations (200+ FTEs) in insurance or financial services.
Deep expertise in underwriting, new business operations, or end-to-end insurance processes.
Ability to lead transformation and operating model redesign initiatives.
Strong track record of improving service performance and client/advisor experience.
Experience leading multi-layered leadership teams and building high-performing cultures.
Strategic thinker combined with strong execution and change leadership capability.

Benefits

Comp & perks

Flexible Benefits from the day you join to meet the needs of you and your family.
Health insurance.
Professional development opportunities.
Paid time off.
Inclusivity and diversity in the workplace.