Senior Manager, LTD Claims

Sun Life

Senior Manager, Life & Disability Claims leading day-to-day operations at Sun Life, ensuring exceptional service and compliance in disability claims.

Posted 7/9/2026full-timePortland • Connecticut, Maine, Maryland, Massachusetts, Montana • 🇺🇸 United StatesSenior💰 $72,500 - $108,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing disability claims teams, ensuring compliance with federal and state regulations, and utilizing operational metrics for continuous improvement. Proficient in training, motivating employees, and effectively communicating with clients and partners.

Highest-signal resume keywords

Disability Claims ManagementTeam LeadershipTPA LicensesAnalytical SkillsVerbal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Disability Products KnowledgeClaims ProcessingMathematical SkillsCritical ThinkingProblem SolvingDecision Making

Soft Skills

Employee MotivationFeedback Delivery

Tools & Technologies

MS WordMS ExcelEmail Systems

Certifications & Qualifications

TPA Licenses

Industry Keywords

Claims AuditsOperational MetricsService StandardsClient RelationsInternal Policies

About the role

Key responsibilities & impact

leads, manages, hires, trains, retains and motivates a team of claims professionals
ensures the team operation is efficient, effective and in compliance with all federal and state requirements
evaluates the team plan for continual improvement of the efficiency and effectiveness of the group
collaborates with internal and external partners regarding the profitability of clients’ blocks of business
ensures client complaints/issues are addressed promptly and in accordance with service standards
utilizes operational metrics and reports to track trends and results
participates in the development and communication of internal policies, procedures and systems
supports and executes claim management initiatives
conducts internal and external training sessions
conducts internal and external claim audits

Requirements

What you’ll need

a minimum of 5 years progressively responsible disability claims experience
technically proficient in disability products and claims
maintains appropriate TPA licenses
solid mathematical skills
proven ability to train and motivate employees
demonstrated ability and willingness to give candid and meaningful feedback
solid analytical, critical thinking, problem solving and decision-making skills
excellent verbal communication skills
ability to represent FullscopeRMS and clients effectively
strong computer skills, proficient in PC environment and MS Word, Excel, and email systems

Benefits

Comp & perks

generous vacation and sick time
market-leading paid family, parental and adoption leave
medical coverage
company paid life and AD&D insurance
disability programs
partially paid sabbatical program
401(k) employer match
stock purchase options
employer-funded retirement account
flexible, inclusive and collaborative work environment