Sun Life

Customer Support

• Interacts with customers to provide and process information in response to general inquiries, concerns, and requests about products and services
• Projects a professional company image
• Corresponds with customers via phone, email, web portal, and chat interactions
• Researches assistance requested and consistently provides accurate information to resolve inquiries
• Thoroughly documents all customer interactions
• Educates customers on eligibility, benefits, claims payment, and authorizations
• Provides direction on the usage and benefits of self-service tools
• Assists members in gaining access to care by locating a network dentist or assignment to a primary care dentist
• Appropriately routes inquiries to necessary departments or individuals when resolution is beyond these responsibilities
• Meets or exceeds individual, department, and client specific goals
• Understands and adheres to all administrative and contractual policies and procedures
• Suggests ways to improve service delivery processes

Customer Service Support Representative, Spanish Speaking

Data Engineer

• Design and engineer data models that represent our key business entities such as our Advisor, Client & Product
• Ensure high level of data quality and data integrity are maintained across data sources for business data assets
• Convert complex business and technical rules into logic for data flows and data pipelines
• Obsessed with understanding our enterprise data and interpreting it in the best way possible to derive business value
• Work with our Data Science teams to implement data products for various use cases
• Collaborate with stakeholders and incorporate into solution design for various use case requirements
• Standardize metadata into a common glossary along with the necessary documentation for data consumers
• Partner closely with CXO business stakeholders, enterprise governance and risk partners, and CXO data practitioners.

Senior Data Engineer

General

• Identify candidates for Sun Life advisor roles through community contacts, centers of influence and other referral sources.
• Support candidates and ensure a positive onboarding experience.
• Assist candidates with licensing training, market identification, business planning and joint client appointments.
• Train and onboard new advisors and actively oversee the implementation of their onboarding plan.
• Deliver training in areas such as product knowledge and the sales process, and provide pre- and post-sale support.
• Enhance advisors’ skills and capabilities by coaching them in areas such as prospecting, building a solutions-focused practice, assessing cross-sell opportunities, the sales cycle, business management, and more.
• Work with advisors to help them achieve their financial and strategic goals (sales growth, productivity, client engagement, etc.).
• Collaborate with various Headquarters Centers of Excellence to support advisors.
• Monitor advisors’ activities and follow up, and analyze data to gain insights into their business practices.
• Oversee measures and activities required to ensure operational compliance.
• Ensure assigned advisors have received appropriate training, are registered and licensed, and are completing defined product suitability assessments to meet regulatory and Sun Life obligations.
• Escalate client complaints as required, including performing assessments and investigations related to advisors.
• Ensure advisors’ conduct aligns with the terms described in their contracts.
• Achieve key recruitment and production indicators.
• Foster a positive district culture and relationships through events and recognition programs, and by participating in meetings.
• Build a community presence for Sun Life and local advisors through events, activities and sponsorships.

Business Development Partner

Analytics Engineer

• Provide superior operational support both on premise and in the Cloud
• Safeguard our client’s data
• Continuously monitor our environments to identify and implement operational improvement
• Ability to understand the code logic to analyze and troubleshoot data consumption issues for Sun Life clients
• Be able to write complex SQL queries, joins, and stored procedures to manipulate and analyze data
• Experience building and supporting ETL processes, data integration and pipelines
• Good business intelligence application experience to design, analyze, and format reports for clients

Support Engineer, Data & Analytics Operations

Data Scientist

• Translate business goals into analytical problems; Identify optimal algorithms, statistical techniques and/or GenAI architecture suitable for the business problem at hand
• Work in cross-functional teams to develop ML/data science products, including GenAI applications
• Apply best-in-breed data science techniques including descriptive, predictive, and machine learning methods from design to implementation
• Focus on feature engineering, model training, model evaluation, and prompt engineering for LLMs
• Design, develop, and deploy GenAI solutions including AI agents, chatbots, and autonomous systems that solve complex business problems
• Research and pilot the latest GenAI technologies, RAG (Retrieval-Augmented Generation) techniques, and agentic frameworks (LangChain, LangGraph, CrewAI etc.)
• Implement AI bots/agents with advanced reasoning capabilities and tool use patterns
• Work with vector databases and embedding models to build intelligent information retrieval systems
• Break down broader data science development milestones into actionable goals, activities, and work plans
• Create and maintain technical design artifacts describing application functionality, data models, interfaces, and integrations
• Engage and negotiate with stakeholders, make business recommendations with effective presentations of findings at multiple levels of stakeholders
• Champion continuous improvement and foster innovation within the analytics community.

Senior Data Scientist

Operations

• Support data assurance, governance, integrity of investment data across investment and/or accounting systems for general accounts and all SLC institutional clients
• Develop and implement data quality control processes and procedures
• Conduct regular reviews of investment data to identify discrepancies and errors
• Collaborate with various teams to resolve data integrity issues and implement improvements
• Support the maintenance of documentation for data integrity processes and standards
• Develop and run reports to monitor data quality metrics
• Participate in data governance initiatives
• Train and mentor junior team members on data integrity best practices
• Partner with other areas to solve issues that impact data quality, reporting, and downstream systems
• Identify and understand issues with valuation, accounting, investment systems and other tools; find solutions to fix them closely working with vendors, IT and other related parties

Senior Associate, Data Operations

AI Engineer

• Work closely with Enterprise Architect to design and implement solutions
• Research and pilot the latest GenAI technologies
• Champion a culture of continuous improvement and innovation
• Design, deploy, and manage API infrastructure on AWS
• Create and maintain technical design artifacts
• Use and enhance DevOps practices and tools
• Own deployment processes and establish CI/CD best practices
• Handle model components versioning across environments
• Support infrastructure automation and infrastructure-as-code practices
• Stay current with industry advancements in cloud technologies
• Provide post-production support for deployed applications

Senior AI Engineer

Community Manager

• The Manager will work closely with the Director to support the evolution of Canada’s philanthropy strategy and play a hands-on role in delivering programs that create measurable and meaningful outcomes.
• Support the Director in shaping and refining Canada’s community impact strategy, and help translate strategic direction into clear implementation plans, roadmaps, and program frameworks.
• Conduct research, landscape scans, and benchmarking to inform funding priorities and partnership models.
• Track progress against objectives and surface insights to inform continuous improvement.
• Manage relationships with community partners, charities, and non-profit organizations to support day-to-day program delivery, and ensure a strong collaboration with measurable outcomes.
• Coordinate cross-functional partners (e.g., Marketing, Communications, Compliance) to bring initiatives to life, and identify opportunities to strengthen engagement, streamline processes, and enhance impact.
• Working with the Director's guidance, develop reporting materials related to sustainability and community impact and broader corporate initiatives as required.
• Support enterprise reporting processes, including sustainability and corporate responsibility disclosures.
• Synthesize data and program results into compelling, concise narratives, and build polished slide decks, dashboards, and briefing notes suitable for senior audiences.

Community Impact – Reporting Manager

Actuary

• Launch your actuarial career with us.
• As a member of our Actuarial Community, you will have access to robust support networks while pursuing your FSA/FCIA designation.
• Collaborate with other high performers in a supportive team environment.
• Accelerate your leadership development through ownership of work.
• You will have the opportunity to explore diverse positions across multiple departments during your career at Sun Life.
• This variety allows you to develop a holistic view of Sun Life’s business while engaging in exciting initiatives (e.g. data analytics, predictive modelling).

Actuarial Associate Program, New Graduate Opportunities

Cloud Engineer

• Support Data Mesh migrations and client onboarding while collaborating on data requirements
• Configure and prepare data for ingestion into the Data Mesh
• Learn data querying tools (Snowflake, Starburst Trino, Athena) and security processes (Macie)
• Gain hands-on experience with cloud technologies like Amazon Web Services (AWS), Platform as a Service (PaaS), and Software as a Service (SaaS)
• Assist in building and deploying infrastructure using Infrastructure as Code (IAC) tools like Terraform and CloudFormation
• Learn about and support data science and AI tools such as Sagemaker, RStudio, and AWS Analytic Services (e.g., Textract, Bedrock, Kendra, Comprehend)
• Participate in an Agile team environment, supporting analytic products and contributing to key projects
• Document processes, manage work with JIRA, and help implement consistent standards and procedures
• Learn DevOps methodologies and develop basic scripts for Windows and Linux platform
• Collaborate with team members and stakeholders to enable AWS features for data science and AI applications
• Contribute ideas for process improvements and innovative solutions

Cloud Infrastructure Analyst, Student

Systems Engineer

• Analyze and define user needs and translate them into system requirements/epics/user stories/data mapping documents
• Work with the team to conduct analysis on business requests with a focus on the links between processes and systems throughout the organization
• Create and/or provide comments into internal and external communications and user documentation
• Review and provide comments on business and technical documentation
• Support business on the roll-out of what has been developed with a focus on end-to-end validation

Business and Systems Analyst

IT Support

• Manage audit engagements in accordance with department methodology and IIA standards
• Lead audit meetings with clients, present findings, and drive the audit process
• Support documentation of business understanding, objectives, and key controls; execute testing of controls
• Prepare and review audit reports; monitor resolution of findings
• Build and manage relationships with business partners and senior leadership
• Identify opportunities to automate testing using data analytics tools (CAAT)
• Provide risk management consulting support and training to business units
• Stay current on industry best practices and thought leadership

Internal Audit Manager

• Provide senior technical leadership across medical, non-medical, financial, and complex underwriting risk assessment for HNW/UHNW cases.
• Lead and develop a high-performing underwriting & new business team, fostering a culture of coaching, mentorship, accountability, and continuous learning.
• Champion a premium service model, ensuring a relationship-led, client-centric experience and high-touch end-to-end service, from application entry to policy issue.
• Partner closely with Distribution, Pricing, Reinsurance, and New Business teams to ensure a seamless, end-to-end client and advisor experience.
• Drive consistency, speed, and clarity in underwriting decision-making, aligned with Sun Life’s risk appetite and market competitiveness.
• Act as a senior escalation point for complex or high-profile cases and provide advanced underwriting authority.
• Build and maintain strong relationships with advisors, reinsurers, and internal stakeholders to strengthen Sun Life’s position in the HNW market.
• Lead, champion and enforce process optimization and innovation initiatives focused on improving client experience and reducing cycle times.
• Stay current on industry trends, tax and regulatory changes, and emerging underwriting practices to inform strategic decisions.

AVP, High Net Worth – Insurance Operations

Underwriter

• Support the VP, Chief Underwriter and Claims Risk Officer
• Promote excellence and consistency in claims risk assessment
• Develop and conduct claim reviews/audits
• Recommend and implement changes to claims philosophies and practices
• Act as a senior claims resource for complex and high dollar cases

Director, Underwriting and Claims Risk Management

• Establish a Best-in-Class Change Capability
• Define and stand up a centralized Change Management function, including operating model, governance, frameworks, and standards that scale across Canadian Operations
• Position Change Management as a strategic enabler of transformation outcomes, embedded from strategy through execution
• Build an integrated, enterprise approach that ensures consistency, speed, and measurable impact
• Drive change across a highly complex, multi-year portfolio spanning technology, process, and business transformation
• Orchestrate enterprise-wide alignment, prioritization, and management of cross-functional impacts and dependencies
• Ensure change strategies are data-driven, outcomes-focused, and tightly linked to business value realization
• Embed rigorous practices to measure readiness, adoption, and sustained behavioral change
• Define and operationalize clear success metrics tied to business outcomes (e.g., productivity, experience, risk reduction)
• Hold leaders accountable for visible sponsorship, engagement, and results
• Act as a trusted advisor to senior leaders and executives, shaping how change is sponsored, communicated, and sustained
• Elevate leadership capability in change to create a culture that embraces and accelerates transformation
• Develop, and lead a team of top-tier change practitioners operating in a consulting model
• Foster a culture of innovation, continuous improvement, and external best-practice adoption
• Establish repeatable, scalable tools and methodologies that position Sun Life at the forefront of change excellence
• Integrate change management into strategy development, portfolio governance, and delivery lifecycles
• Ensure early engagement and seamless alignment across strategy, product, technology, and operations