Sun Life

Manager

• Lead the redesign and evolution of advisor and field leader recognition practices to improve simplicity, clarity, scalability, and consistency.
• Identify legacy program structures, policies, and processes that create operational burden, risk, or poor customer experience, and design future‑state alternatives.
• Partner with Sales leadership to align recognition models with evolving business strategy and advisor segmentation.
• Act as the business lead for recognition readiness related to backend reporting and systems transformation.
• Define future‑state business requirements, data definitions, and controls for recognition programs in partnership with Analytics, IT, Finance, and Risk.
• Translate recognition logic (qualification rules, calculations, and eligibility) into system‑ready, testable requirements.
• Ensure strong governance, reconciliations, and documentation are established to support system migration and reporting integrity.
• Design future‑state governance models, process controls, and documentation standards to ensure audit readiness and regulatory compliance.
• Establish repeatable intake, prioritization, and decision‑making frameworks for recognition initiatives.
• Develop playbooks, reference materials, and operating artifacts that enable consistent application of future‑state recognition practices.
• Lead change management efforts related to recognition modernization and systems enablement.
• Engage and influence leaders, partners, and subject‑matter experts across Distribution, Analytics, Finance, Risk, Compliance, and IT.
• Communicate clearly on timelines, dependencies, trade‑offs, and risks associated with modernization initiatives.
• Build internal capability through documentation, standards, and knowledge transfer related to modernized recognition practices.
• Reduce reliance on undocumented legacy knowledge by creating clear, accessible future‑state artifacts.
• Support alignment across teams by clarifying principles, rules, and design intent for recognition programs.

Recognition Modernization Manager

Consultant

• Help clients access benefits and services
• Foster relationships with clients and internal teams
• Contribute to a collaborative and supportive environment

Senior Consultant, Clinical Relations

• Respond to Financial Services Consultants' (FSC) questions in a timely manner
• Support the elimination of FSC knowledge gaps
• Provide targeted coaching and/or training to individuals/small groups
• Review and take ownership for resolving all escalated issues
• Consult directly with Sun Life Financial Executives, Ombudsman and/or Privacy Office
• Manage the CSC Knowledge in-box within the published service level
• Support continuous improvement in the CSC
• Act as the backup to the CSC Licensing Associate

Resolution Case Manager

Full-stack Engineer

• Design & Develop enterprise software that powers real business impact
• Solve Complex Problems working alongside experienced engineers and innovative teams
• Build & Automate with cutting-edge tools in a true Agile environment
• Support & Optimize production systems while mastering enterprise-scale technology
• Collaborate Across Teams with product owners, engineers, and business leaders
• Own Your Growth through diverse, challenging projects and dedicated mentorship
• Participate in On-Call Rotation for production systems (with support and training)

Associate Software Engineer

Software Engineer

• Own end-to-end delivery, quality, and people leadership across multiple squads
• Set technical strategy and operating standards for teams
• Build a high-performance engineering culture
• Collaborate with senior leaders on delivery and technical strategy

Director of Engineering

• Ship fast with guardrails that keep quality high, tech debt low, and systems up
• Design the path for big bets and land them in production
• Advise Engineering and Product leaders with options trade-offs and recommendations
• Collaborate with Architects to ensure designs actually work in production
• Rapid prototyping to validate approaches before squads commit sprint cycles
• Coach senior engineers and raise the bar across the team
• Unblock squads on hard problems (security, integrations, performance, architecture)
• Influence technical direction to cut rework, speed up decisions and keep releases moving

Staff Engineer

• Lead a portfolio of improvement initiatives that are measurable and drive value for the Finance team
• Drive cross functional business initiative/projects
• Responsible for leading process improvement projects, focusing on process re-engineering, improving process quality, and efficiency
• Develop standard practices and ensure all teams adopt consistent processes, where applicable
• Interact with leadership and peers to drive and influence improvement objectives

Manager, Best Practice, Reporting and Analysis

Solutions Engineer

• Support the Infrastructure Architecture team in the creation of solutions
• Conduct analysis to support these solutions across business and technical dimensions
• Solve enterprise-wide complex business requirements
• Demonstrate forward thinking around where the business is going and how technology can support these efforts
• Collaborate with the broader enterprise architecture team to create and maintain standards for the overall architectural vision
• Develop knowledge of the capabilities of current infrastructure portfolios of solutions across geographies
• Create proof of concepts for various technical concepts, developing documentation to describe and explain the concept and related solutions

Student – Solution Architect

Sales

• The Sales Coordinator (SC) works directly with the Stop Loss Specialists (SLSs), Account Managers (AM) and Sr. Account Managers (Sr. AM), and to coordinate the completion of prospect and sold case activities
• The SC is required to ensure the efficient flow of information by communicating effectively with internal and external partners including SLSs, AMs, Sr. AMs, Third Party Administrators (TPAs), Brokers, and Clients
• This will include but is not limited to prospect activity, reporting, system updates, questionnaires, sending proposals, broker updates, and confirming plan documents
• This role supports the Account Managers and Sr. Account Managers in the primary day-to-day needs for internal and external clients and contributes to client satisfaction, retention, and growth
• Partners with SC team to build and maintain effective working relationships with SLSs, AMs, Sr. AMs, Underwriters, Premium Specialists, as well as external partners
• Provides support to AMs/Sr. AMs, resulting in a proactive account management approach, through the development of strong relationships and industry knowledge
• Communicate regularly with internal partners to ensure that client needs and expectations are consistently met or exceeded
• Adopting even responsibility amongst tasks, pulls work alongside CS team members and completes tasks in a timely manner
• Offers support on items including but not limited to prospect activity, reporting, system updates, questionnaires, sending proposals, broker updates, and confirming plan documents
• Completes tasks within standard turn-around time and if there is a delay, communicate in a timely manner with the client
• Actively participates in the development of SC teams processes and tasks, while providing suggestions on how to make processes more efficient, leveraging our CI Tools
• Continues education on new processes, products, and offerings
• Mentor new hires within this role.

Sales Coordinator

Insurance

• Lead and develop a high-performing Insurance and Claims Advocacy team
• Own program strategy, service delivery standards, and key performance indicators across insurance navigation and claims resolution.
• Oversee resolution of complex medical billing and insurance issues (denials and appeals, billing errors/coding discrepancies, out-of-network disputes)
• Guide proactive insurance navigation, including benefits education, coverage guidance, and pre-service support to remove barriers and improve member outcomes.
• Build and optimize scalable workflows, leveraging data, technology platforms, and responsible AI-enabled tools to improve quality, efficiency, and turnaround time.
• Ensure accurate, audit-ready documentation and adherence to SOPs, regulations, and quality standards.
• Partner cross-functionally (Sales, Client Service, Member Services, Analytics, and clinical teams) to implement improvements, support growth, and elevate the member experience.