Fleet Support Manager – Mechanical

Switzerland Global Enterprise

Fleet Support Manager – Mechanical leading a team of engineers at GE Vernova. Providing technical support for fleet turbine PAC cases to ensure customer satisfaction.

Posted 5/28/2026full-timeGreenville • South Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $131,700 - $219,300 per yearWebsite

ATS Keywords

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Hard Skills

mechanical engineeringturbine systemstroubleshooting methodsfleet support processesroot cause analysisdata analysisperformance metricscase resolutiontechnical issue resolutionresource planning

Soft Skills

leadershipproblem-solvingdecision-makinginterpersonal skillscommunication skillscustomer responsivenessteam coachingworkload managementanalytical skillsrelationship building

Certifications & Qualifications

Bachelor’s degree in Mechanical Engineering

Industry Keywords

fleet managementPAC casescustomer experienceengineering teamsservices engineeringcase intake processesworkload distributioncase agingservice levelsmulti-disciplinary issues

About the role

Key responsibilities & impact

Lead and develop a team of engineers responsible for managing fleet, non-down turbine PAC cases.
Ensure timely and effective responsiveness to customer issues, with clear technical direction and complete follow-through.
Oversee daily case intake and assignment processes to ensure appropriate prioritization and balanced workload distribution.
Match case requirements with engineer expertise to drive efficient and technically sound resolution.
Coach and support engineers in technical problem-solving, customer responsiveness, and quality of deliverables.
Ensure the team quickly understands customer-reported issues and provides actionable troubleshooting guidance.
Drive expedited and thorough resolution of customer queries, ensuring recommendations are practical, technically accurate, and aligned with fleet needs.
Maintain strong focus on customer experience through responsiveness, quality, and clarity of communication.
Build and maintain strong working relationships across engineering, product, services, and subsystem teams.
Coordinate with internal stakeholders to address complex or multi-disciplinary issues effectively.
Manage the flow of PAC cases into the business, ensuring appropriate resource planning and allocation.
Monitor team capacity, case aging, response times, and workload trends to maintain service levels.
Establish and drive processes that improve responsiveness, consistency, and case resolution quality.
Own and report out on key performance indicators related to timeliness, responsiveness, case quality, and closure effectiveness.
Use data and metrics to identify bottlenecks, improve team performance, and support operational decision-making.
Identify recurring customer issues and track trends across fleet cases.
Partner with engineering and reliability teams to initiate or recommend root cause analysis (RCA) where appropriate.

Requirements

What you’ll need

Bachelor’s degree in Mechanical Engineering or related engineering discipline.
Relevant professional experience in mechanical engineering, turbine systems, fleet support, services engineering, or a related technical field.
Demonstrated experience leading engineering teams and managing technical issue resolution.
Strong understanding of turbine subsystem behavior, troubleshooting methods, and fleet support processes.
Experience managing multiple priorities in a fast-paced, customer-focused environment.
Strong analytical, problem-solving, and decision-making skills.
Excellent interpersonal and communication skills, with the ability to work effectively across functions.

Benefits

Comp & perks

medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan
tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off