Digital Customer Success Manager

Switzerland Global Enterprise

Digital Customer Success Manager driving digital-led customer experience strategy for GE Vernova. Collaborating cross-functionally and shaping priorities with data analytics to enhance product adoption.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $91,400 - $152,200 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

data analyticsautomationdigital touchpointscustomer health monitoringdigital success processesproduct developmentmarketing strategiescustomer engagementdigital enablement resourcescustomer retention

Soft Skills

customer advocacycross-functional collaborationdata-driven decision makingproblem solvingcommunicationstrategic thinkingleadershipcustomer-first mindsetinsight generationchampioning initiatives

Certifications & Qualifications

Bachelor's degree

Industry Keywords

customer successsolutions implementationsenergy sectorindustrial sectortechnology sectordigital customer journeyproduct adoptiononboarding experiencesdigital-led successcustomer lifecycle

About the role

Key responsibilities & impact

Define and execute a comprehensive digital customer success strategy, developing a multi-year roadmap that leverages automation, data analytics, and digital touchpoints to scale customer engagement and ensure successful product adoption.
Serve as the primary advocate for the digital customer journey, identifying behavioral trends and sentiment insights to inform product development, marketing, and commercial strategies that drive retention and expansion.
Design and implement scalable digital success processes, standards, and playbooks, ensuring that automated customer health monitoring and intervention frameworks are consistently applied across the enterprise.
Partner cross-functionally with Product Management, Engineering, Commercial, and Marketing teams to prioritize digital feature enhancements, streamline onboarding experiences, and resolve friction points within the digital customer lifecycle.
Foster a customer-first, data-driven culture by developing digital enablement resources, providing actionable insights to cross-functional teams, and championing the adoption of digital-led success initiatives across all business lines.

Requirements

What you’ll need

Bachelor's degree from an accredited university or equivalent work experience.
3-5 years of experience in customer success, solutions implementations or similar customer interactions within energy, industrial, or technology sectors.

Benefits

Comp & perks

medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off