Technical Support Assistant, PWD

Switzerland Global Enterprise

Assistente de Assistência Técnica oferecendo suporte operacional na área de Grid Automation. Contribuição nas rotinas administrativas e interface com clientes e equipes internas.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail in managing service requests and administrative routines. Proficient in tracking and updating information while ensuring compliance with service and quality standards.

Highest-signal resume keywords

Administrative SupportCustomer ServiceMicrosoft OfficeAttention to DetailProcess Organization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Ticket ManagementData EntryDocumentation ManagementReport PreparationDatabase Maintenance

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsDiscipline in Execution

Tools & Technologies

Microsoft ExcelMicrosoft Outlook

Industry Keywords

Grid AutomationTechnical AssistanceOperational SupportLogisticsQuality Standards

About the role

Key responsibilities & impact

Support operational and administrative routines in the Grid Automation technical assistance area
Receive, register, update and monitor service tickets, requests and incidents in systems and internal controls
Route requests to the responsible teams according to established workflows and guidelines
Track status of service requests, outstanding items, deadlines and responses to requesters
Support organization of schedules, documentation, records and history of technical service activities
Keep the area’s databases, controls, spreadsheets and systems up to date and consistent
Assist with sending, receiving and verifying documents, reports and information related to service activities
Serve as a point of support in the interface between clients, the technical team, administrative areas, logistics and other internal departments
Support tracking of materials, equipment, parts or documents required for service activities, as directed by the area
Flag outstanding items, delays, information inconsistencies or process deviations to the responsible parties
Prepare simple controls and reports to monitor the area’s routines
Contribute to process organization and compliance with service and quality standards
Predominantly operational, administrative and support-focused role
Responsible for executing structured routines and monitoring technical assistance requests

Requirements

What you’ll need

High school diploma
Technical education or ongoing higher education in Administration, Logistics, Electronics, Electrical Engineering, Automation, Engineering or related fields is preferred
Previous experience in administrative routines, customer service, operational support, technical assistance or related areas
Basic knowledge of Microsoft Office, especially Excel and Outlook
Ease in organizing information, tracking requests and updating controls
Good verbal and written communication skills
Ability to work with organization, attention to detail and discipline in execution

Benefits

Comp & perks

Inclusive work environment
Valuing professionals with diverse experiences, profiles and career paths