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TD

Manager, Customer Experience, Trainee

TD

Manager Customer Experience Trainee at TD Canada Trust leading a team to deliver exceptional experiences. Collaborating with partners and ensuring adherence to policies and procedures for customer satisfaction.

Posted 5/25/2026full-timeMilton • 🇨🇦 CanadaEntry Level💰 CA$59,500 - CA$84,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
process managementbusiness functionsoperational functionsbanking solutionscustomer problem resolutionperformance management
Soft Skills
mentoringcommunicationorganizational skillsplanning skillstime managementleadershipinfluential skillscustomer serviceteam effectivenesspositive attitude
Tools & Technologies
MS Officeinternet applications
Certifications & Qualifications
undergraduate degree
Industry Keywords
operational excellencecustomer interactioncompliance requirementsbranch administrative dutiesemerging industry trends

About the role

Key responsibilities & impact
  • Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
  • Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
  • Collaborate with One TD partners to help all customers in a way that suits their needs best
  • Support the frontline staff in resolving complaints as per customer problem resolution guidelines
  • Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
  • Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
  • Administer complex daily branch administrative duties
  • Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
  • Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
  • Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Requirements

What you’ll need
  • Undergraduate degree and/or over 3 years of relevant work experience
  • Sound knowledge of processes management, business and operational functions including banking solutions and concepts
  • Proficiency in software tools including MS Office, and internet applications
  • Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
  • A go-getter with strong organizational, planning and time management skills
  • A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Benefits

Comp & perks
  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off
  • Banking benefits and discounts
  • Career development
  • Reward and recognition programs