FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Senior Contact Center Support Specialist – Amazon Connect
TDSenior Contact Center Support Specialist providing technical support for Amazon Connect. Responsible for troubleshooting complex issues and collaborating with internal teams for resolution.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Amazon ConnectCloudWatchNLU scriptingIVR scriptingAWS S3AWS Lambdareal-time analyticscontact center infrastructuretroubleshootingtechnical support
Soft Skills
communicationproblem-solvinganalytical skillsorganizational skillsmultitaskingcollaborationleadershiptrainingknowledge sharingadaptability
Tools & Technologies
AWS servicescloud-based solutionsreporting toolsmetricsoperations processessupport processesnetwork systemssoftware applicationscontact center technologyinfrastructure management
Industry Keywords
contact center operationscloud solutionstechnical issuesskills-based routingscalabilityfast-paced environmentdynamic environmentintegrationescalationonboarding
Tech Stack
Tools & technologiesAWSCloud
About the role
Key responsibilities & impact- Troubleshoot and resolve complex technical issues related to Amazon Connect, CloudWatch skills, NLU/IVR scripting and flow logic
- Skills-based routing Integration with other AWS services (e.g., S3, Lambda)
- Develop and maintain a deep understanding of Amazon Connect architecture and components
- Cloud-based contact center infrastructure and scalability
- Real-time analytics and reporting using Amazon Connect's built-in metrics
- Collaborate with internal teams (e.g., Development, Operations, Network, Vendors) to identify and escalate technical issues that require further investigation
- Lead in training sessions and knowledge sharing activities to enhance skills and expertise
- Define/Update Operations & Support Processes
- Onboard any new request/infrastructure to support
- Highly organized and able to multitask in a fast paced, dynamic environment
Requirements
What you’ll need- 5+ years of experience in contact center operations or technical support, with a focus on cloud-based solutions (e.g., Amazon Connect)
- Strong understanding of Amazon Connect features and functionality, including IVR, Skills, and integration with AWS services
- In-depth knowledge of computer systems, networks, and software applications
- Excellent communication, problem-solving, and analytical skills
- Ability to work in a fast-paced environment with multiple priorities and deadlines
Benefits
Comp & perks- health and well-being benefits
- savings and retirement programs
- paid time off
- banking benefits and discounts
- career development
- reward and recognition programs